Copertura stampa
Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| IT Finanzmagazin
Pega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten
Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.
| Insurance Innovation Reporter
From Price to Loyalty: Shifting Insurance Customer Perceptions
Advice for shifting insurance customer perceptions to improve loyalty from Pega's Jim Ryan.
| GQ Magazin
Noch sind Chatbots ziemlich dumm, aber das soll sich ändern
People find chatbots unintelligent and prefer human contact when solving problems, finds Pega study.
| Customer Talk
Consumenten vinden chatbots nog te dom voor het echte werk
Derk-Jan Brand comments on Pega research findings which state chatbot interactions still fall short of consumer expectations.
| Customer First
Domme chatbots' voldoen nog niet aan hoge klantverwachtingen
Pega research reveals that consumers find chatbots useful for simple questions that can be completed quickly.
| AG Connect
Consumenten vinden huidige chatbots te dom
Pega study finds people still prefer humans on the other side of chats.
| Klantcontact.nl
“AI is de Buddy van Klantenservice”
Pega's Peter Woods explains why AI is becoming more of a helping hand when it comes to customer service.
| Technology Evaluation Centers
PegaWorld 2018: Pegasystems Enhances Customer Engagement Efforts (to Infinity)—Part 2
How Pega is unifying customer engagement, CRM, and DPA software solutions.
| Technology Evaluation Centers
PegaWorld 2018: Pegasystems Enhances Customer Engagement Efforts (to Infinity)—Part 1
A deep dive into PegaWorld including Pega Infinity, GDPR, AI, and client success stories.
| The European
Talking Tech
A summary of PegaWorld 2018 and the thoughts of the industry's top technology leaders (p16-18).
| Forbes
Flexibilité De L’Espace De Travail Et Smart Technology : Le Secret D’Un Service Client Optimisé
Pega's Georges Anidjar explains why flexibility is the key to customer experience.
| This Week In Machine Learning and AI
TWIML presents PegaWorld 2018
This series of podcast episodes features clients and thought leaders from PegaWorld 2018.
| Customer Talk
Optimale klantenservice verdrijft menselijke inefficiëntie
Why optimum customer service can dispel human inefficiency
| Customer Talk
De voornaamste trends in de besluitvorming van consumenten
PegaWorld 2018 demonstrates the key trends in customer decision making.
| IBS Intelligence
Engage your brain before you Blockchain, warns Ethereum automator Pegasystems
Pega launches new Blockchain Innovation Kit at PegaWorld 2018.
| Customer Think
Pega Infinity: A platform for Digital Transformation… but something is missing
What was missing from PegaWorld was unnecessary hype. Instead, Pega focused on what really matters.
| ZDNet
Voice assistants: Moving from party tricks to practical applications
Pega's Jeff Nicholson discusses the role of voice assistants in business at PegaWorld 2018.
| Insurance Innovation Reporter
Pegasystems Launches Development Programs for Partners and Client Users
Pega Community and the Pega ISV partner program encourage and enable people to build with Pega.
| DMN
One on One: Rethinking CRM as Customer Engagement with Tom Libretto
In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018.
| Enterprise Times
Dr Rob Walker talks about AI
Pega's Dr Rob Walker discusses Artificial Intelligence.
| Klantcontact
Next Best Action maakt plaats voor next best moment
Why the next best action is making way for the next best moment.
| Forbes
Business bets on technology in Las Vegas at PegaWorld 2018
Recapping PegaWorld 2018 with customer service and experience expert, Shep Hyken.
| MWD Advisors
Unwrapping PegaWorld and Pega Infinity
At this year’s PegaWorld, Pegasystems launched – with significant fanfare – its latest major technology release, Pega Infinity. Here’s what’s inside the wrapping.
| Diginomica.com
New Jersey automates risk profiling of arrestees to help judges decide if they walk free or go to jail
New Jersey Judiciary has reformed its criminal justice system and is using Pega to help judges decide on the outcomes of those being arrested.
| Dagens analys
Rundabordssamtal med Alan Trefler CEO och grundare av Pega
Alan Trefler är en otroligt sympatisk chef som uppenbart har skapat en fin arbetsmiljö där alla medarbetare alltid har ett genuint leende stort och intresse för alla deltagare i event.
| Computable.nl
Pega Blockchain Innovation Kit helpt banken
Pega maakt de weg vrij voor blockchain bij onboarding van klanten - Tijdens Pegaworld in Las Vegas kondige Pegasystems Pega Blockchain Innovation Kit™ aan om het gebruik van blockchain aan te tonen...
| Customer Talk
Volgende generatie software voor de digitale transformatie
Vertrouwen in digitale transformatie staat voor de ultieme test. Volgens marktonderzoeksinstituut IDC besteden bedrijven dit jaar 1.300 miljard dollar aan de digitale transformatie. Uit veel...
| Document Wereld
Pega maakt de weg vrij voor blockchain bij onboarding van klanten
Pegasystems kondigde tijdens Pegaworld in Las Vegas Pega Blockchain Innovation Kit aan om het gebruik van blockchain aan te tonen binnen de onboarding-applicaties van Pega. De downloadbare kit biedt...
| Diginomica.com
Australia’s intellectual property agency goes all in on user design, DevOps and AI
IP Australia is using Pega as its case management system, but has also undergone a transformation in the way it works, to meet customer expectations
| DMN