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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Digitalisation World
A Fast and Furious World?
Pega's Jennifer Gill shares her predictions for low-code and business trends
| Dev Ops Online
The experts make their predictions on 2020's DevOps trends
Pega's Jennifer Gill was quoted on how low-code can be used to help keep IT citizen developers in order
| Focus Online
Mit Microjourneys das Kundenerlebnis gezielt verbessern
Pega's Carsten Rust explains Pega's use of design thinking and microjourneys to best support clients
| IT Brief AU
Gartner recognises Pega in low-code application platforms report
Pega earns the highest score in Enterprise IT Composite Applications use case in Gartner’s Critical Capabilities for Enterprise Low-Code Application Platforms report
| Which-50
Which-50 Awards: HSBC – The Best In Analytics Innovation
HSBC’s Pega-based customer engagement solution was named The Best In Analytics Innovation for increasing meaningful customer conversations and improving inefficiencies
| ComputerWeekly
Low-code and no-code development platforms
Pega is named a top low-code vendor in this article about how helpful low-code development tools are for businesspeople and traditional developers
| Customer Talk
Artificial intelligence krijgt steeds meer voet aan de grond
Pega is listed as a top low-code vendor making it possible for companies to combine AI applications with other technology to maximize AI benefits
| Executive-People
Next-Best-Action Designer van Pega versnelt AI-implementaties
Pega’s Rob Walker explains how the Next-Best-Action Designer ensures AI is accessible to every user and allows for a degree of omnichannel control not previously possible
| Huffington Post
Agilität als Strategie
Harald Esch discusses the benefits of Agile methods and the concept of business agility.
| Relation Client Mag
La digitalisation du service client doit s'accélérer
Recent Pega research found link between inefficient customer service and inadequate technology for employees
| COMPUTERWELT
KI muss Umgang mit Kunden lernen
Pega survey uncovers how empathy can improve the perception of AI and foster positive relationships with customers
| Multichannel News
The Road to 5G Starts With the Pavement
Pega’s Kevin Billings discusses the road to 5G and highlights that a successful future must be built on a strong foundation
| MYCustomer
https://www.mycustomer.com/service/contact-centres/frustrated-service-agents-become-unlikely-champions-for-chatbot-support
Call center agents support the use of chatbots to help relieve work overload, says Pega survey
| Forbes
Pegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire
Alan Trefler shares Pega’s history and company culture, and explains the importance of taking pride in your work
| Solutions Numeriques
ERP-CRM, même combat ?
Pega’s Georges Andijar and Sylvain Harault discuss the differences and synergies between CRM and enterprise resource planning (ERP)
| CMSWiRE
Feeling the CCPA Heat?
Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact
| Verdict
National Coding Week: Teaching coding may not be the answer says Pegasystems VP
Pega’s David Wells comments on the digital skills gap in the UK, and notes that while the emphasis on STEM is positive, focusing only on coding skills is also not the solution
| Healthcare Innovation
Patient Engagement Winner: Pegasystems
Pega’s Kelli Bravo and Chip Warburton comment on Pega’s recent Patient Engagement award
| Marketing Magazine
The forest through the trees – how to find your future-proof CRM
Pega’s Michael Evans highlights five core infrastructure capabilities businesses should look for in long-term CRM strategies as they try to future-proof their technology
| Rocking Robots
Onderzoek Pegasystems: Veel bedrijven hebben moeite met RPA
RPA and DPA are effective in streamlining work, but achieving and maintaining results requires more long-term strategy, according to a recent Pega survey
| RPA Today
RPA Exceeding (And Failing To Meet) Expectations For Users: Report
Don Schuerman comments on Pega’s recent RPA research that says bots aren’t meeting expectations long term
| CIOReview
Is Low-Code The Secret Ingredient To Making Digital Transformation A Reality?
Pega's Suman Eadunuri shares his thoughts on the need for low-code to orchestrate digital transformation in India
| Information Age
Develop in-house products and tools before selling to customers
Pega is recognized among other software companies for developing its own products in house before selling to clients
| Information Age
A guide to artificial intelligence in enterprise: Is it right for your business?
Pega’s Don Schuerman comments on what ‘AI for the enterprise’ means, as well as the benefits and drawbacks it comes with
| Forbes
Democratizing Software For The Greater Good
Alan Trefler explains how low code enables the industry to be more inclusive and diverse by making technology accessible to almost anyone with an idea
| Computable
Banken hebben last van service pijnpunten
Pega’s Peter Woods discusses financial sector pain points and suggests how to overcome these challenges with real-time omnichannel support for customer journeys
| Digital Health Age
Why healthcare relies on intelligent resource use and the right tech
Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology
| TechTarget
Process automation technologies evolve: RPA vs. BPA vs. DPA
Pega’s approach to digital process automation explained alongside robotic process automation
| Verdict
When machines create: Should AI be recognised as an inventor?
Pega’s Peter van der Putten comments on the debate surrounding giving AI patents or named an inventor when it creates something new
| Tech Target