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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Digitalisation World
A Fast and Furious World?
Pega's Jennifer Gill shares her predictions for low-code and business trends
| Dev Ops Online
The experts make their predictions on 2020's DevOps trends
Pega's Jennifer Gill was quoted on how low-code can be used to help keep IT citizen developers in order
| Focus Online
Mit Microjourneys das Kundenerlebnis gezielt verbessern
Pega's Carsten Rust explains Pega's use of design thinking and microjourneys to best support clients
| RetailBiz
Six predictions for customer service in 2020
Pega’s Jeff Nicholson predicts what’s in store for customer service in the retail market
| IT Brief AU
Customer service reps tired of not having the right tools - Pega
Customer-facing employees are tired of not having the right tools to provide quality service, finds Pega research
| IT Brief AU
Gartner recognises Pega in low-code application platforms report
Pega earns the highest score in Enterprise IT Composite Applications use case in Gartner’s Critical Capabilities for Enterprise Low-Code Application Platforms report
| My Customer
Could tech implementation be your downfall?
Pega’s Lee Wittington connects the dots between his time as a pub landlord, what implementing tech means for customer experience, and results of a recent Pega survey on customer service insights
| Which-50
Which-50 Awards: HSBC – The Best In Analytics Innovation
HSBC’s Pega-based customer engagement solution was named The Best In Analytics Innovation for increasing meaningful customer conversations and improving inefficiencies
| ComputerWeekly
Low-code and no-code development platforms
Pega is named a top low-code vendor in this article about how helpful low-code development tools are for businesspeople and traditional developers
| Customer Talk
Artificial intelligence krijgt steeds meer voet aan de grond
Pega is listed as a top low-code vendor making it possible for companies to combine AI applications with other technology to maximize AI benefits
| Executive-People
Next-Best-Action Designer van Pega versnelt AI-implementaties
Pega’s Rob Walker explains how the Next-Best-Action Designer ensures AI is accessible to every user and allows for a degree of omnichannel control not previously possible
| W&V
Fax ist verbreiteter als Social Media
Pega research finds German customer service agents believe the tools available to them are inadequate to provide optimal service
| Funkschau
Fax verbreiteter als Social Media
Recent Pega reseach finds that customer service agents believe the use of AI and automation with accelerate processes and improve customer experiences
| Dutch IT-Channel
Transparantie en relevantie zorgen voor optimale klantervaring
Pega research finds that companies have to boost one-to-one customer engagement to retain their customers
| Huffington Post
Agilität als Strategie
Harald Esch discusses the benefits of Agile methods and the concept of business agility.
| Relation Client Mag
La digitalisation du service client doit s'accélérer
Recent Pega research found link between inefficient customer service and inadequate technology for employees
| Finanzwelt
Lebt denn das alte Fax noch? Ja, es lebt noch!
Pega’s Kay Knoche warns that companies run the risk of losing customers and valuable employees when they don’t provide the proper tools for agents
| Relation Client Mag
La digitalisation du service client doit s'accélérer
Pega research finds a need for accelerated digitization of customer service
| ITChannel
Service client : il est urgent de proposer aux conseillers des outils adéquats
To assist customers effectively, call center agents must have the correct tools, according to recent Pega research
| Customer First
DOMPERS SERVICEMEDEWERKERS BELICHT
Pega’s Derk-Jan Brand shares that organizations who don’t listen to their staff run the risk of potentially losing customers and valuable employees
| Customer Talk
Ontoereikende technologie belemmert adequate klantenservice
Pega survey finds that inadequate tech support and processes can cause significant frustration among service employees
| B2B Marketing
Customer service hindered by technology struggles
Pega survey finds that two-thirds of respondents consider intelligent chatbots and virtual assistants helpful
| COMPUTERWELT
KI muss Umgang mit Kunden lernen
Pega survey uncovers how empathy can improve the perception of AI and foster positive relationships with customers
| Multichannel News
The Road to 5G Starts With the Pavement
Pega’s Kevin Billings discusses the road to 5G and highlights that a successful future must be built on a strong foundation
| MYCustomer
https://www.mycustomer.com/service/contact-centres/frustrated-service-agents-become-unlikely-champions-for-chatbot-support
Call center agents support the use of chatbots to help relieve work overload, says Pega survey
| Solutions Numeriques
ERP-CRM, même combat ?
Pega’s Georges Andijar and Sylvain Harault discuss the differences and synergies between CRM and enterprise resource planning (ERP)
| CMSWiRE
Feeling the CCPA Heat?
Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact
| BAI Banking Strategies
Customer experience meets your excellence: How to edge out the competition
Pega’s Christine Parker explains how positive and personalized customer experiences can effectively edge out the competition in the financial services industry
| Verdict
National Coding Week: Teaching coding may not be the answer says Pegasystems VP
Pega’s David Wells comments on the digital skills gap in the UK, and notes that while the emphasis on STEM is positive, focusing only on coding skills is also not the solution
| Healthcare Innovation