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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Marconomy
Drei Irrtümer der Robotic Process Automation
Considering implementing RPA? Here are the top three RPA mistakes, and how to avoid them
| CIO Magazine
DAK-Gesundheit optimiert das Kundenmarketing
DAK-Gesundheit explains how Pega Marketing is already improving customer loyalty and employee experiences
| Forbes
RPA (Robotic Process Automation): What’s In Store For 2020?
Pega's Francis Carden shares robotics trends we can expect to see in 2020
| IT Brief AU
Customer service reps tired of not having the right tools - Pega
Customer-facing employees are tired of not having the right tools to provide quality service, finds Pega research
| IT-Zoom
„RPA ist kein Wundermittel“
Pega’s Jorg Richter explains that RPA is not a cure-all to achieve a streamlined business
| iBestuur
De publieksgerichte overheid
Pega clients share shared how digital transformation is bringing automation and standardization to government services
| Top Business Tech
What does 2020 have in store for robotic process automation?
Pega’s Francis Carden predicts the upcoming realization that RPA is not the magic fix for digital transformation in 2020
| Built In Boston
How Low-Code and No-Code Platforms Are Changing Software Development
Pega’s Jennifer Gill and Sid Misra discuss the stigma associated with low-code and explain that oftentimes people become converts after using it
| My Customer
Could tech implementation be your downfall?
Pega’s Lee Wittington connects the dots between his time as a pub landlord, what implementing tech means for customer experience, and results of a recent Pega survey on customer service insights
| Siecle Digital
Avec Contact Center AI, Google veut donner un coup de pouce aux centres d’appel
As the writer explains, Google isn’t the only one using AI in its contact centers – Pega is doing the same
| CRN
Optus' NBN connections fend off enterprise headwinds
Pega’s automation technology is driving Optus’ success in customer growth and increased National Broadband Network (NBN) connections
| Which-50
Which-50 Awards: HSBC – The Best In Analytics Innovation
HSBC’s Pega-based customer engagement solution was named The Best In Analytics Innovation for increasing meaningful customer conversations and improving inefficiencies
| Forbes
Automatisation Des Processus (RPA) : Les Erreurs A Eviter
Pega’s Georges Anidjar gives advice on how to avoid common RPA deployment mistakes
| Manage It
Robotic Process Automation: Drei Irrtümer gefährden RPA-Erfolg
There are three main mistakes organizations make that can endanger the success of RPA, according to Pega research
| Which-50
Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation
Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega
| RT Insights
Pegasystems Enables Business Users to Apply AI in Real Time
Pega’s Matt Nolan discusses how the Next-Best-Action Designer enables business users to apply AI in real time
| CMSWiRE
Navigating RPA Potholes on the Bumpy Road to Digital Transformation
Pega’s Nolan Greene discusses recent RPA survey findings and the common mistakes RPA users make
| DMN News
The Human Element at Movable Ink Think Summit 2019
Pega’s Matt Nolan discusses empathy in business and why a human element is needed for brands to better connect with customers
| CMO
How rebates and employee engagement are helping CBA build customer loyalty
Commonwealth Bank of Australia explains how customer loyalty and effective engagement have increased since working with Pega
| Finextra
Commercial Banks need to Step up their Game on Client Service
Pega’s Steve Morgan discusses recent Pega research on the impact of inadequate business banking services
| Tech Target
Pegasystems lays down the do’s & don’ts of RPA
Pega’s Francis Carden reviews the do’s and don’ts of implementing and maintaining RPA
| ComputerWeekly
Pegasystems lays down the do's & don'ts of RPA
Pega’s Francis Carden explains that IT teams need to better understand RPA for it to be effective
| Funkschau
Fax verbreiteter als Social Media
Recent Pega reseach finds that customer service agents believe the use of AI and automation with accelerate processes and improve customer experiences
| itnews
CBA prompts 600,000 customers to spend unused credit card points
Pega client Commonwealth Bank of Australia shares how they are shifting away from the traditional ‘hard-sell’ method to more data-driven conversations based on customer need
| Finextra
Traditional banks face up up-hill struggle with business customers
Pega’s Steve Morgan explains the need for traditional banks to adapt to new customer expectations and the challenge of retaining customers
| Dutch IT-Channel
Transparantie en relevantie zorgen voor optimale klantervaring
Pega research finds that companies have to boost one-to-one customer engagement to retain their customers
| Executive-People
Transparantie en relevantie zorgen voor optimale klantervaring
Pega’s Derk-Jan Brand explains how empathetic AI can boost one-to-one customer engagement
| Which-50
Which-50 Awards: Best In Community Innovation – NSW Department Of Planning, Industry And Environment
NSW Department of Planning, Industry and Environment named Best in Community Innovation for overhauling key processes and applications using Pega technology
| Automotive News
Dealers, OEMs must make vehicle service a rewarding experience
Pega's Steven Silver explores how automotive companies can elevate customer journeys to cater to customers who have become accustomed to seamless experiences
| Relation Client Mag