Copertura stampa
Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| IT Daily
Darum zittern viele Kundenabteilungen vor dem Nikolaus
Pega's Kay Knoche explains why companies struggle with customer service
| CustomerFirst
Intelligente klantenservice: een absolute must
Intelligent customer service with 360 views of customers and a variety of channels is necessary to be effective
| Customer First
Balanceren op het koord van de klantervaring
Pega’s Tom Libretto discusses the importance of finding the right customer communications balance and how technology can help
| Computable
Telecom staat klaar voor klant in tijden van nood
Pega’s Peter Woods explains how telecommunications companies can add simplicity and empathy to their organizations to build long lasting, valuable customer relationships
| Versicherungs Magazin
Kundenvertrauen in der Krise erhalten
Pega research indicates a loss of customer trust following communication failures during the pandemic
| Forbes France
L’Empathie Au Cœur D’Une Stratégie En Constante Évolution
Pega’s Georges Anidjar writes about the importance of empathy to improve customer experiences
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| ITProPortal
Many businesses think they've damaged customer relations during pandemic
Businesses believe inadequate customer interactions during the pandemic damaged customer relationships, according to Pega research
| Customer First
[ONDERZOEK] CORONA = CRISIS VOOR KLANTVERTROUWEN
Pega survey finds that businesses were unprepared to handle customer needs during the COVID-19 pandemic
| Forbes
Business Leader Explains Why We Must Embrace Change
Highlights from PegaWorld iNspire: keynote presentations, breakout sessions, the announcement of Pega Process Fabric, and the future of digital transformation and customer service
| Diginomica
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
Pega client Rabobank shares how they are using predictive analytics and machine learning to personalize multichannel customer service
| IT Social
Pega lance Pega Process Fabric, une plateforme SaaS qui centralise les tâches applicatives cloisonnées
Pega launches Pega Process Fabric to unify customer experience tools and strengthen collaboration between employees and bots
| Which-50
Real Digital Transformation Requires A Radical Customer Experience Rethink: Pega CEO
Alan Trefler explains that companies need to radically rethink customer engagement for real digital transformation
| siliconANGLE
Reconnecting with empathy: How Pegasystems leads clients from channel-focused to customer-centric
Pega’s Don Schuerman discusses customer engagement, empathy, and Pega Process Fabric after PegaWorld iNspire
| The Cube
Power Panel | PegaWorld iNspire
Pega’s Don Schuerman joins industry influencers for a PegaWorld iNspire aftershow discussing the importance of a strong customer engagement platform, Pega Process Fabric, and the role of empathy in...
| ComputerWeekly
Businesses develop apps quickly to manage disruption of Covid-19
Google explains how Pega technology helped them manage their influx of requests due to Covid-19 at PegaWorld iNspire
| Diginomica
PegaWorld Inspire 2020 - One Digital vision delivers premium transformation for Aflac's customer centricity
Pega client Aflac discusses digital transformation success during PegaWorld iNspire
| IT Brief AU
Pega launches ‘platform for platforms’ to unify app stacks
Pega launches Pega Process Fabric to create ‘platform of platforms’ at PegaWorld iNspire
| CDO Trends
4 Data-Driven Principles for Optimizing CX
Pega’s Michael Evans writes about achieving the right customer data strategy to create optimal customer experiences
| CIO
With Process Fabric, Pega seeks to weave together enterprise apps
Pega launches Pega Process Fabric to weave together disparate enterprise applications
| Customer Talk
IT-onderneming Pega introduceert het platform voor platforms
Pega announces Pega Process Fabric to streamline work
| Informatique News
Pega Process Fabric, une plateforme pour les unifier toutes…
Pega launches ‘platform of platforms,’ Pega Process Fabric
| The Cube
Kerim Akgonul, Pegasystems | PegaWorld iNspire
Pega’s Kerim Akgonul discusses the key themes of his PegaWorld iNspire keynote
| Tech Target
Pegasystems debuts Pega Process Fabric CX integration tools
Pega announces Process Fabric at PegaWorld iNspire to connect applications and improve user and customer experiences
| siliconANGLE
New offering from Pegasystems improves enterprise efficiency while speeding digital transformation
Pega Process Fabric is the ‘platform of platforms’ to connect disparate applications
| The Cube
Adam Field, Pegasystems | PegaWorld iNspire
Pega’s Adam Field explains the work that went into creating a successful, virtual iNnovation Hub
| CRM Playaz
CRM Playaz PegaWorld Preview with Don Schuerman
Pega’s Don Schuerman previews PegaWorld iNspire and discusses how COVID-19 has changed our approach to digital transformation
| Dev Ops Online