Copertura stampa
Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| IT Daily
Darum zittern viele Kundenabteilungen vor dem Nikolaus
Pega's Kay Knoche explains why companies struggle with customer service
| CustomerFirst
De beste klantenservice is geen hogere wiskunde meer
Pega's Peter Woods explains how empathetic AI and next-best-action can improve customer engagement
| Trend Report
Perfektionismus in der Kundenkommunikation ist kontraproduktiv
Pega's Kay Knoche provides strategies for evaluating customer communications
| Informatique News
Pega intègre de l’IA pour communiquer auprès des clients peu engagés
Rob Walker explains how Pega Value Finder can improve organizations’ customer engagement
| Marconomy
Emphatische Kommunikation mit Kunden
Pega’s Kay Knoche discusses the importance of empathetic customer communication
| CustomerFirst
Een stap dichter bij échte 1-op-1 klantinteractie
Pega Value Finder detects gaps in engagement, reviews customer strategies, and provides feedback to ensure all customers get personalized, high-empathy treatment
| CustomerFirst
Intelligente klantenservice: een absolute must
Intelligent customer service with 360 views of customers and a variety of channels is necessary to be effective
| Funkschau
Pegasystems launcht "Value Finder"
Pega's Value Finder will close customer engagement gaps in four steps
| Cliente Sa
Pegasystems aposta no conceito ´center-out´
Pega's Rob Walker discusses Value Finder and 1:1 customer engagement
| AG Connect
‘Puur theorie, dat heb ik altijd zonde gevonden’
Pega's Rob Walker explains how AI can be used for real 1:1 customer engagement
| Instituto Information Management
O omnichannel é o caminho para a excelência no atendimento?
Pega’s Mauricio Prado explains what is needed on the path to successful customer interactions
| Customer First
Balanceren op het koord van de klantervaring
Pega’s Tom Libretto discusses the importance of finding the right customer communications balance and how technology can help
| CustomerThink
Revamping Your CX in the Pandemic: 4 Key Service Strategies
Pega’s Jeff Nicholson defines the four keys to customer success during the pandemic
| Computable
Telecom staat klaar voor klant in tijden van nood
Pega’s Peter Woods explains how telecommunications companies can add simplicity and empathy to their organizations to build long lasting, valuable customer relationships
| Dev Insider
4 Tipps für bessere Kundenkommunikation
Pega shares insights into how to improve customer communication during the pandemic
| Versicherungs Magazin
Kundenvertrauen in der Krise erhalten
Pega research indicates a loss of customer trust following communication failures during the pandemic
| Forbes France
L’Empathie Au Cœur D’Une Stratégie En Constante Évolution
Pega’s Georges Anidjar writes about the importance of empathy to improve customer experiences
| Financial Review
CommBank using AI to help triage loan deferral customers
Commonwealth Bank of Australia explains how Pega technology enabled better communication during the pandemic and helped them weather the crisis.
| Computable
Onderzoek Pega: Coronacrisis vergroot urgentie voor digitale transformatie
Pega’s Don Schuerman explains that the question for business leaders has evolved from ‘should we invest in digital transformation?,’ to ‘where and how fast do we start?'
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| Solutions Numeriques
Pandémie : les entreprises françaises auraient-elles surestimé leur capacité à opérer une transformation digitale ?
Pega global survey finds many companies overestimated their digital transformation progress, slowing their pandemic response
| ITProPortal
Many businesses think they've damaged customer relations during pandemic
Businesses believe inadequate customer interactions during the pandemic damaged customer relationships, according to Pega research
| Customer First
[ONDERZOEK] CORONA = CRISIS VOOR KLANTVERTROUWEN
Pega survey finds that businesses were unprepared to handle customer needs during the COVID-19 pandemic
| Dutch IT-Channel
Leaders of Innovation video update met Derk-Jan Brand van Pegasystems
Pega’s Derk-Jan Brand spoke about the impact the pandemic has had on customer engagement
| TechCircle
The case for empathy in artificial intelligence
Pega’s Suman Reddy discusses the integration of empathy into AI and how businesses can use it to create more seamless and effective customer experiences
| IT Brief AU
What’s new in the CRM CEC Magic Quadrant
Pega named a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for 11 th consecutive year
| Diginomica
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
Pega client Rabobank shares how they are using predictive analytics and machine learning to personalize multichannel customer service
| Diginomica