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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| ZDNet
L’automatisation du service client au service de la révolution du centre de contact
Pega's Romain Delalande, highlights the automation of customer service through artificial intelligence, transforming the contact center into a genuine strategic asset propelling companies into an era...
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| CustomerThink
The Future of Customer Service is Autonomous Service
Advances in AI and automation are already changing the game for customer service leaders, and it’s critical that decision makers understand just how to implement these technologies to transform their...
| CX Today
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Pega's Simon Thorpe on how businesses can streamline their service operations.
| DestinationCRM
AI Is Ushering in a New Era of Customer Service: Autonomous Service
When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a...
| Silicon
Wie intelligent sind Chatbots wirklich?
Pega's Florian Lauck-Wunderlich shares his thoughts on how intelligent chatbots really are.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| Place de L'IT
Alan Trefler- Le CEO de Pega expose sa vision de l’Autonomous Enterprise.
Pega's Founder and CEO Alan Trefler shares his vision for the autonomous enterprise.
| Mi3
Australian consumers: AI promises a dystopian hellscape, but it still beats family gatherings, not that we can tell the difference
Pega’s AI research shows Australian consumers have developed firm opinions about AI remarkably quickly.
| Diginomica
Virgin Media Ireland adopts Pega to re-think service experience for both customers and employees
Virgin Media Ireland adopted Pega to re-think service experience for both customers and employees.
| IT Welt
Verbraucher beim KI-Einsatz zwiegespalten
Pega’s AI research highlights the way in which consumers are divided on the use of AI.
| Customer First
TIJDPERK VAN DE AUTONOMOUS ENTERPRISE IS AANGEBROKEN
The age of the autonomous enterprise is here.
| Mi3
'30% uplift in customer response rates': BUPA's AI-powered decision engine delivering huge early NPS scores, $12m incremental revenue gains, $1m in cost out
Bupa is seeing a fast path to value from tech investments including Pega's AI-powered decisioning engine.
| Computer Weekly
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citi US Personal Banking uses Pega’s decisioning software to ‘delight’ customers with personalized services.
| Le Mag IT
IA générative : Pega tente de se différencier de la mêlée
Report of PegaWorld explains how Pega is stepping into the generative AI breach.
| Relation Client
Utilisation de l'IA et CX : des consommateurs encore partagés
Pega’s AI research highlights the way in which consumers are still divided over use of AI.
| Computer Weekly
PegaWorld iNspire 2023: Day #2 live report
Summary of day 2 of PegaWorld iNspire, including keynotes from Rob Walker and Don Schuerman.
| Techzine
Will AI and automation kill legacy in software?
Techzine summarised day 1 of PegaWorld iNspire, asking whether AI and automation can kill legacy software.
| Diginomica
The icing on the cake! Pega’s generative AI pitch focuses on generating business logic, not code
Pega’s generative AI pitch focuses on generating business logic, not code.
| ERP Today
PegaWorld iNspire 2023: The birth of the autonomous enterprise
PegaWorld iNspire- the birth of the autonomous enterprise.
| Computer Weekly
Pega details ‘internal mechanics’ of low-code with Infinity ’23
Pega has detailed the ‘internal mechanics’ of low-code with Infinity ‘23.
| Enterprise Times