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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Relation Client Mag
Les entreprises doivent surmonter la dette technique et adopter l'IA
Covers Pega and YouGov’s latest research , focusing on the impact of technical debt on customer experience.
| Dynamic Business
Let’s Talk: Personalization techniques to enhance customer experience
Pega's Wilson Ta shares insight into how AI can automate tasks to free up time for human agents, as well as automatically fill out forms and analyze sentiment in this thought leadership round-up from...
| Punk CX
The Generative AI landscape: The good, the bad and the boring
Pega's Don Schuerman joins the Punk CX podcast to discuss PegaWorld 2024 and the current generative AI landscape. Don discusses GenAI Blueprint, highlighting how it can help users think differently...
| IT Welt
„Ein dreijähriges Kind erkennt die Giraffe im Erstversuch, KI schafft das nicht“
Pega's Frederic Cuny explains how AI helps with process automation, and the requirements that must be met for this to be done successfully.
| The Guardian
Google DeepMind testing ‘personal life coach’ AI tool
Pega's Dr Christian Guttmann explains the importance of taking a responsible approach to building these relationships between humans and AI systems to ensure that the advice given to a person is safe...
| CIO
Top automation pitfalls and how to avoid them
First Tech Credit Union tells CIO Magazine how it turned to Pega's RPA solution to help it cut its 105 step back-office process to just five steps, saving hundreds in labor hours and reducing call...
| Protocol
Protocol RPA Power Index
Protocol (NA) ranked Pega as #3 in their RPA Power Index.
| IT-Zoom
(KI-)Wissen schafft Akzeptanz
Transparency is the order of the day for AI, because, as a recent Pega consumer study shows, there is still much to be done here.
| Tech News World
The Endless Possibilities of Robotic Process Automation
Pega's Don Schuerman gives his thoughts on the endless possibilities of r obotic process automation.
| Martech
The robots are coming (again)
Pega's Founder and CEO Aan Trefler explained why robots were not the magic solution to the challenge of transforming business processes (including marketing and sales) in response to the digital...
| Forbes
Vers une expérience totale
Pega's Founder and CEO Alan Trefler discusses Gartner's new 'Total Experience' trend, which refers to “enhanced and interconnected experiences for customers and employees”.
| Business Daily Media
Hyperautomation’s role in an unpredictable world
Pega's Michael Evans explains how businesses can use new technology like hyperautomation to keep up with customer expectations in an increasingly unpredictable world.
| My Customer
Raising the profile of the Customer Service Agent
Pega's Simon Thorpe shared his thoughts on the evolving role of the customer service agent.
| TechRadar Pro
Is hyperautomation worth the hype?
Pega's Måns Af Klercker’s shared his thoughts on hyperautomation.
| Tech Radar Pro
Is hyperautomation worth the hype?
Pega's Måns Af Klercker outlines the barriers to hyperautomation ' nirvana'.
| CMS Wire
Why Context Is Key to Giving Customers the Experiences They Deserve
Pega’s Matt Nolan stresses the importance of incorporating real-time decisioning into customer experience strategy.
| Le Monde Informatique
Pega pour disposer d'un environnement unifié
Pega's Romain Delalande explains how Pega provides a unified environment to its clients.
| TechTarget
Pegasystems to release Process AI amid hyperautomation surge
Pega unveils Pega Infinity 8.6 capabilities at PegaWolrd iNspire.
| Computerwoche
10 dunkle RPA-Geheimnisse
Pega's Jörg Richter was quoted in this article '10 Dark RPA Secrets'.
| iTechnology
ITechnology Interview with Don Schuerman, CTO and Vice President of Product Marketing at Pegasystems
Pega's CTO Don Schuerman was interviewed by iTechnology on Pega’s work in robotic process automation, AI, customer experience, and more.
| Informatique News
Pega ajoute l’auto-optimisation à son IA
The recent Pega Process AI announcement was featured in InformatiqueNews .
| CMSWiRE
Elevate the Customer Experience Through Timing and Context
Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing
| Information Week
10 RPA Vendors to Watch
Pega was included in a round up of “10 RPA Vendors to Watch” by InformationWeek
| iBestuur
Vertrouwen in AI
Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI
| CustomerThink
Dear CMO: Sorry, but we need a CVO (Customer Value Officer)
Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.
| Customer Business Review
Robotic Process Automation: Digital Panacea, or “Sticking Plaster Solution”?
Pega’s Francis Carden comments on the effectiveness of RPA and its viability as a long-term solution
| Tech Target
Consider these 12 RPA software vendors for deployment
Pega RPA named among 12 software vendors to consider when organizations are ready to automate mundane tasks
| ITProPortal
How to eradicate customer service complacency
Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service
| MarTechSeries
Pega Named a Visionary in Gartner’s Magic Quadrant for Robotic Process Automation Software
Pega named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software
| Mybusiness