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Sean Callahan
How autonomous customer service is revolutionizing the contact center
Kenneth Benner
A Communications Service Provider’s guide to PegaWorld iNspire 2023
Kevin Billings
Keeping pace with telco network service expectations
Axel Wells
Recession-proof your business with customer engagement
Susan Taylor
Tech-driven health literacy tools for payers and providers improve outcomes
Carolyn Rostetter, Vasant Balakrishnan and Sathish Arumugam
Accelerating the journey to sustainability for manufacturing and aftermarket services
Kevin Billings
Keeping it simple in shared services
Cas Skuqi
How T-Mobile put customers first to dramatically overhaul their business
Ana Gomez del Campo
Why smarter workflows are key to managing variation in healthcare
Mark Jackson
Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers
Ana Gomez del Campo and Robert Connely
Why marketing technology is the next big thing in population health
Michelle Garcia
Captive finance: It’s time to go all-in on digital
Kelli Bravo
Mental health management goes digital: The new normal in healthcare
Robert Dean
Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity
Steven P. Silver
Using machine data to build connected aftermarket services that drive revenue
Carol Everhart
How COVID-19 changed patient experience and healthcare delivery
Kenneth Benner
In times of need, can telcos be there for their customers?
Kelli Bravo