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Sean Callahan
How autonomous customer service is revolutionizing the contact center
Kenneth Benner
A Communications Service Provider’s guide to PegaWorld iNspire 2023
Kevin Billings
Keeping pace with telco network service expectations
Axel Wells
Recession-proof your business with customer engagement
Carolyn Rostetter, Vasant Balakrishnan and Sathish Arumugam
Accelerating the journey to sustainability for manufacturing and aftermarket services
Kevin Billings
Keeping it simple in shared services
Cas Skuqi
How T-Mobile put customers first to dramatically overhaul their business
Mark Jackson
Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers
Michelle Garcia
Captive finance: It’s time to go all-in on digital
Robert Dean
Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity
Steven P. Silver
Using machine data to build connected aftermarket services that drive revenue
Kenneth Benner
In times of need, can telcos be there for their customers?
Michelle Garcia
Survey: What vehicle owners now demand from your service team
Kevin Billings
4 challenges CSPs will face in 2020 (and how to overcome them)
Steven P. Silver
Manufacturing transformation leaders inspire and instruct at 2019 Pega Customer Engagement Summit Detroit
Carolyn Rostetter and Erika Ward
Captive finance organizations: Are you ready or already delinquent for the next big wave of market changes?
Kevin Billings
How DPA is critical to a cost-efficient 5G rollout
Thomas Richter