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Tara DeZao
Unravelling the complexity in human-AI relationships to strengthen customer trust
Sean Callahan
How autonomous customer service is revolutionizing the contact center
Stuart Chandler, Senior Vice President – Digital Process Automation (DPA) Practice Coforge
Transform customer service or watch your customers and revenue shrink
Sean Callahan
The customer service landscape is shifting. Here’s what to expect.
David Steuer, Managing Director, Accenture
How to achieve real-time personalization on assisted channels
Sean Callahan
How AI and automation can bring out the humanity in customer service
Laurence Doody
5 ways government healthcare organizations can take a proactive approach to change
Tara DeZao
Marketing Progress: Measuring what matters
Sean Callahan
Forrester gives Pega the top score in current offering category for core CRM
Rebecca Miller
Infusing AI and automation into your contact center
Tara DeZao
Leveraging AI to achieve true personalization at ANZ Bank
Hannah Peacock
5 Customer service resolutions to jumpstart the new year
Kevin Taylor
How to establish a financially resilient customer base
Mark Wassel
Why insurers need to modernize the claims customer experience
Reena Leone
Real time vs. near real time: How speed impacts customer experience
KJ Jita
Intelligent virtual assistants: Next-gen chatbots for managing service volumes
Fortuné Alexander
Leading organizations are simplifying customer service and delivering great customer experiences using an agile transformation strategy
Molly Sullivan