PegaWorld 2018: What's Next For AI Driving Business Value? (Presentation)

"As the AI hype wanes, the plateau of productivity is there for the taking. Join us for a panel discussion of Pega customers who use AI today and are already thinking about new ways to improve customer experience. The panelists will discuss actual AI use today, such as gleaning customer intent and serving prescriptive recommendations. They will also talk about business value realized from using automation and intelligence."