APJ-Customer Engagement Sales Specialist
Meet Our Team:
As a sales specialist for 1:1 Pega's Customer Decision Hub (Market leading 1:1 Customer Engagement Platform), you will report directly to the Pega sales organization but enjoy close links with the Pega CDH product segment team. The product segment team aims to accelerate Pega's growth and scale our business in specific product segments that are key to the development and success of Pega and our clients. You can read about decisioning at Pega here: https://www.pega.com/products/decision-hub
Picture Yourself at Pega:
You will have access to Pega's market-leading 1:1 customer engagement solutions, uncapped earning potential, and the world's most innovative organizations as reference-able clients. You will be a thought leader, a true partner, and a collaborator with clients seeking to rethink how they run their businesses.
What You'll Do at Pega:
- Drive CDH Pipeline and Program Success
- Work with field sales reps to land large-scale CDH programs and secure a healthy pipeline of CDH opportunities.
- Develop strategic engagement plans for APJ CMOs and senior marketing executives to showcase the transformative impact of CDH on customer experience.
- Identify, engage, and align with the right CDH partners to strengthen market presence and expand the reach of Pega CDH.
- Executive Client Engagement
- Act as a trusted advisor to client executives, particularly CMOs, to articulate CDH's value proposition and tailor solutions that meet their unique business challenges.
- Support and drive the sales organization's approach to customer engagements, leading key discussions and positioning Pega as the strategic choice for customer engagement and decisioning solutions.
- Deployment Support with Business Excellence SMEs
- Participate in critical CDH client deployments, working closely with CDH Business Excellence SMEs to ensure successful implementations meet client expectations.
- As part of this role you will support our Business Excellence SME’s, Consulting and Partners.
- Offer guidance and provide a strategic perspective on deployment best practices, customer success planning, and business impact.
- Sales Governance and Alignment with APJ Sales Leaders
- Partner with APJ Sales Leaders to establish, maintain, and improve the sales governance framework across the CDH business.
- Regularly review sales strategies, pipeline health, and progress against targets to ensure alignment with overall business goals.
- Deliver insightful reporting (sales forecast) and analysis on CDH program performance, partner ecosystem effectiveness, and key market trends.
Who You Are:
- Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, and customer value management.
- Excellent communication skills and ability to interact with senior business and IT managers within large blue-chip organizations.
- Comfortable working in an entrepreneurial, high-growth growth and pressurized environment
- Able to grasp new technology concepts quickly and think creatively.
- Able to communicate and organize up, down, and across the organization to get desired outcomes.
- This role can be held in Singapore, Sydney, or Melbourne.
What You've Accomplished:
- 8+ years selling complex enterprise software solutions to major organizations (or equivalent in a marketing services/consultancy/agency environment)
- Extensive knowledge of the CMO, Retention Executive, Revenue Officer, Next Best Action, predictive analytics, and real-time marketing services and products from an enterprise technology perspective.
- Thorough understanding of the Digital Marketing landscape, including Paid Media & Social.
Pega Offers You:
- Gartner and Forrester Analyst acclaimed technology leadership across our categories of products - Real time decisioning https://www.pega.com/forrester-rtim-2024
- The opportunity to join, contribute to and learn from, the market-leading global team
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company, Family Paid Medical and life insurances.
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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