Cobertura na mídia
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| RetailBiz
Six predictions for customer service in 2020
Pega’s Jeff Nicholson predicts what’s in store for customer service in the retail market
| ET CIO
Software robots are taking over many manual processes
Pega's Suman Reddy shares how Radial reduced the time common customer service processes require from minutes to seconds with Pega RPA
| Times of India
Software robots are taking over many manual processes
Pega's Summan Reddy discusses Pega client Radial's success with Pega RPA solutions
| Retail Dive
Can chatbots charm consumers?
Pega research supports the fact that customers are still not comfortable or confident in chatbots.
| Huffington Post