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Sean Callahan
How autonomous customer service is revolutionizing the contact center
Kenneth Benner
A Communications Service Provider’s guide to PegaWorld iNspire 2023
Alan Katzman
It’s time to wow your distributors
Manoj Pant
5 key focus areas for insurers
Kevin Billings
Keeping pace with telco network service expectations
Axel Wells
Recession-proof your business with customer engagement
Carolyn Rostetter, Vasant Balakrishnan and Sathish Arumugam
Accelerating the journey to sustainability for manufacturing and aftermarket services
Kevin Billings
Keeping it simple in shared services
Cas Skuqi
How T-Mobile put customers first to dramatically overhaul their business
Mark Jackson
Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers
Michelle Garcia
Captive finance: It’s time to go all-in on digital
Mark Wassel
How claims can play a more active role with customer retention and policy growth
Mark Wassel
Why insurers need to modernize the claims customer experience
Mark Wassel
4 actions insurers can take to optimize claims First Notice of Loss
Robert Dean
Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity
Steven P. Silver
Using machine data to build connected aftermarket services that drive revenue
Kenneth Benner
In times of need, can telcos be there for their customers?
Michelle Garcia