Claims Transformation @ Blue Cross Blue Shield of Michigan - Business Results Powered by Pega Solutions (Presentation)

Brendan Edwards, Director, and Melissa Crumbey, Manager, from Blue Cross Blue Shield of Michigan provide an overview of Blue Cross Blue Shield of Michigan's holistic approach to transform their Claims Operations. The presentation includes business impact and results achieved to date and how Pega solutions, including Robotics and Claims Automation for Healthcare, are helping to power the overall transformation.