PegaWorld iNspire 2023: Accepting AI at T-Mobile Driving Adoption to Achieve Business Outcomes (Presentation)

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Using next best action, T-Mobile has driven the adoption of AI at scale in assisted channels. Putting the right action in front of its customers and team of experts, T-Mobile has put the customer at the center, enabling the right journey. Learn how next best action has driven adoption of AI – allowing T-Mobile to realize the best experience for its customers and team of experts while driving better first call resolution. T-Mobile showed its team that trusting the action not only leads to better resolutions but also better business outcomes.