PegaWorld iNspire 2023 Digital Automation at First Citizens Bank (Presentation)

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First, we’ll cover First Citizens & Robolution! This is a dive into how FCB is using OCR, AI, Machine Learning and Predictive Analysis to accelerate business outcomes and auto-pilot business process. Second, we’ll cover proactive customer service using AI-powered workflows. At FCB we believe that just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.