PegaWorld agenda
View the agenda
Client-Led
Shifting into High Gear: Citibank's Path to Scalable, High-powered Marketing Operations
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 365
Gain insights from Citibank on how shifting from an execution-focused approach to a strategic, AI-driven model has streamlined marketing operations. Citibank's Omni-Channel Decision Engine powered by Pega Customer Decision Hub™ enabled them...
Client-Led
Siemens: Accelerating Transformation with AI, Blueprint, & Constellation
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 369
Siemens is transforming its operations by automating critical workflows across industries like manufacturing, energy, and healthcare. As a longstanding partner of Pega’s, Siemens has been leveraging Pega’s AI-driven platform to streamline processes...
Client-Led
Achieving Economies of Scale with Pega Smart Dispute
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Discover how BAC has transformed and centralized their Client Service operations across six countries by unifying and growing their Pega Smart Dispute™ platform, servicing Visa, Amex, and Mastercard for both issuers and...
Client-Led
We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359
Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...
Client-Led
Re-imagining Tomorrow's Networks Today: Vodafone's AI-Powered Blueprint for Telecommunications Transformation
June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317
In an era where connectivity underpins every facet of modern life, the architecture of telecommunications networks and the business that manages them has never been more crucial. This interactive panel discussion invites...
Client-Led
Pega Platform Modernisation
June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 315
As organizations embrace digital transformation, modernizing enterprise applications while ensuring business continuity is crucial. Our Pega upgrade journey transitions from Pega 8.x to Pega Infinity 24.1.1, leveraging a containerized architecture on OpenShift...
Sponsor
AI-Driven Smart Cities & Compliance: MOMAH & Aaseya’s Journey in Inspections, CRM, and Urban Transformation
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357
Building on last year’s success, MOMAH and Aaseya showcase advancements in AI-powered inspections and urban transformation. Leveraging Balady and AI capabilities, the Smart Inspection System has expanded automation, predictive analytics, and cross-ministry...
Sponsor
Prime Therapeutics and Virtusa Accelerate Clinical Reviews to Speed Medically Necessary Therapies for Patients
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361
Join Prime Therapeutics and Virtusa to learn how Prime used Pega to simplify the complexities of Physician Clinical Reviews. Prior to Pega, the process of matching key therapies to patient needs was...