PegaWorld iNspire 2020: The Great Customer Experience Divide: What’s Stopping Us? (Presentation)

With so many competing organizations in every industry, customer experience (CX) has become a differentiator. But if it's so critical, why are so many behind the curve? Bad investments, people problems, and business adoption are part of the problem – but a misunderstanding of CX is the true destroyer of customer relationships. Join us as we dive into how businesses can move past these challenges and start delivering the experiences that customers truly deserve.