Technical Support Engineer
Meet Our Team:
We provide world-class engineering support and advice on the use of Pegasystems’ exciting products and applications. You will collaborate with an exceptional team of engineers and customers from across the globe, while engaging in a variety of unique software solutions.
Picture Yourself at Pega:
In this role you will interact with customers and partners at the senior levels, acting as a trusted advisor in support of Pega technology. You will work to gain insights and understanding of our customer needs and diverse technical solutions. Our customers are the largest and most successful in their respective industries. You will be helping them derive real world business advantages and increase adoption or Pega products.
What You'll Do at Pega:
• Support Pega customers and Pega partners and deliver technical solutions
• Learn Pega technology
• Work with Engineering and Application teams to research responses to well qualified challenges
• Provide exceptional customer relationship management.
• Work with field engineers to assist on-site teams in resolving complex issues
• Become a subject matter expert in product functionality and use to drive customer-based solutions
Who You Are:
You enjoy technical diversity and problem solving. You are client centric and derive satisfaction when you solve complex software issues for Clients, Partners and Product teams. You have in-depth understanding of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems.
What You've Accomplished:
• 2+ years Application Software Support
• Solid understanding of Object Oriented Technologies, Java preferred but other OO Languages considerable ( C++)
• Experience with databases Oracle, Postgres, MSSQL,UDB or DB2
• Knowledge of application servers (Websphere, Weblogic, Tomcat, or JBOSS)
• Strong analytical and problem-solving skills
• Ability to identify, propose and implement solutions
• Excellent customer relations skills and organization skills
• Ability to work in a flexible, team environment, Independent thinker, but good team player
• Demonstrated effective oral and written communication skills
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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