Apple Messages for Business
Engage with your customers at any time on their Apple device
Apple Messages for Business is a powerful way for companies to connect with customers directly through the Messages app on iOS.
Customers can start conversations with your customer service team directly from your app or by searching for your brand in Maps, Spotlight, and Siri. Their inquiries are then routed to an automated assistant or a live agent for the best and fastest possible response via Pega Customer Service™.
Empower effortless transactions and scheduling
Using Apple Messages for Business, your customers can quickly make secure purchases or payments through Apple Pay. Users can provide their payment, shipping, and contact information within seconds for a frictionless checkout experience.
Apple Messages for Business enables easy appointment and delivery scheduling, saving everyone valuable time.
Harness the power of Pega for streamlined CX
Apple Messages for Business integrates with Pega Customer Service™. Combining automated and human assistance, this solution powers excellent customer service experiences. Within a single desktop, agents can quickly serve customers over their preferred digital channels, boosting your CX while improving agent productivity.