Forrester ranks Pega a top CRM offering
Automation that offloads repetitive work
AI that increases efficiency and customer experiences
A combination of workflow automation, real-time decisioning, and low-code usability
Support for complex processes, ideal for large enterprises
Real-time customer context to “proactively – even preemptively – engage” with customers
Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, The Forrester Wave™: Core CRM Solutions, Q3 2022, Pega’s offering ranked as a leader, noting:
Learn more about what Pega CRM can do. Download the full Forrester report today.