Capgemini and Knowledge Expert Keynote: Supporting a global multi-dimensional business model within a complex IT landscape (Presentation)

In this session we will use a real case to show how we assessed that Pega was a fit in face of multiple challenges and was leveraged to bring business and IT agility in a customer service solution to a group with more than 20 brands, several product lines, and active in markets all around the globe.

A future proof architecture is often achieved by complementing existing platforms with Pega in connection with best practice methods like design-thinking, game-storing, and rapid prototyping.