Pega powers heavy truck manufacturer's warranty platform

This North American heavy truck manufacturer’s homegrown warranty management solution comprised eight different applications. The 30-year-old mainframe-based suite managed primary warranty-related functions of claims, vehicle registration, supplier recovery for third-party parts, standard repair time, and more. Age and a distributed design made improving warranty processes incredibly difficult. Replacing the legacy system’s embedded rules and complex structure would be even more daunting.

The company’s mission to improve dealer and customer support was the impetus for taking on that challenge. At the end of an open RFP, Pega Warranty™ emerged as the best option.