Pega Workforce Intelligence Kickstart Overview

To know where you are going with Intelligent Automation, you need to know where your business stands today. What are the hidden process inefficiencies that are impacting customer and employee experience, and what is the best way to tackle those? Watch this video to learn more about the Workforce Intelligence Kickstart, a 60-day trial program where Pega will work with clients to answer these questions and recommend a tailored path forward with Intelligent Automation.

Transcript:

[Narrator] As a business, you're always on a journey. You want to improve your customer outcomes, present better results to the board, and make work rewarding and less frustrating for your colleagues. But every journey starts with knowing where the plan destination is. Digital process automation can provide massive benefits to a business. But all too often, we hear about projects that fail to deliver expected returns. The root cause for these failures is rarely the solution in itself, but more a lack of properly understanding and quantifying the scale and nature of the challenge in the first place. Tasks and processes at a desktop level can be complex. On a daily basis, your colleagues spend vast amounts of time chasing data and activities through a maze of corporate platforms, data sources, and common desktop applications. While you might be able to pull information on call stats, case audits, and web blogs together, these are only small parts of the wider picture, leaving you with a limited view on how tasks and processes are truly completed by colleagues. This is where Pega Workforce Intelligence can make a difference, shining a light on every single activity that your colleagues perform on their desktops. It works by recording the active application or website, user interactions through keyboard and mouse, and the frequency of cut/copy paste operations. Alongside this, it also records how times such as inactivity is used on each and every machine. This is combined to give you a forensic timeline of daily usage. Captured data is then securely transmitted to a cloud service where it is processed to populate a dashboard allowing you to surface high level utilization through your enterprise, then drill right down into minute-by-minute interactions from individual users. But you want results fast, right? We'll have dedicated specialists working with you to set up the system and understand your applications so we can rapidly start gathering data. What will this data show you? A Workforce Intelligence analyst will be assigned to present back the results. They will take you through areas, such as application landscape, by capturing this total view of how employees use applications and websites to get their work done and whether these applications or structured applications like CRM and BPM versus unstructured, inefficient applications like Microsoft Office and Outlook. Task variation. How many times do employees have to leave your primary applications to get data or information to complete repetitive tasks? Where do they go, and how many times every day? Opportunity, where should you focus to get the biggest returns? Where does the data lead you? Ultimately, we want your digital transformation journey to be successful. If you begin with Pega Workforce Intelligence, we'll ensure that you're heading in the right direction.