PegaWorld iNspire 2023: Capgemini Delivers Largest Digital Transformation of Its Kind for the Swedish Public Sector (Presentation)

In late 2018, the Swedish government mandated a reorganization of the Swedish Public Employment Service. The goal was to reduce caseworker headcount by 33% (approx. 3,500 employees) and reduce the number of local offices by 132 (leaving 106) by the end of 2020. Find out how this accelerated the AF transformation journey, the largest digital transformation program of its kind in the Swedish public sector. A key milestone of this implementation was to deliver end-to-end digital self-service access to Swedish citizens.