PegaWorld iNspire 2024: Cigna’s Journey to Transform Client Acquisition and Retention

Cigna Healthcare partnered with Tata Consultancy Services (TCS) to transform their sales and onboarding experience with a cloud native solution. This innovative platform simplifies, streamlines, and standardizes the process, leading to a faster onboarding and personalized experience for clients, brokers, and internal operations. Leveraging Pega intelligent process orchestration, they streamlined operations to improve efficiency and enable seamless integrations with enterprise systems.