PW 2014 Presentation: The Digital Insurer: How John Hancock Achieved up to 50% Efficiency with a Pega Upgrade

CHRISTOPHER SHUGURE, DIRECTOR, APPLICATION SERVICES, JOHN HANCOCK INSURANCE
REXY JOSEPH, SENIOR ARCHITECT, COGNIZANT

The insurance industry is undergoing a sea of change with an increasingly competitive marketplace alongside increasing demands for a unified and comprehensive consumer experience. In such an environment, the availability of an enterprise platform to rapidly respond to customer interactions significantly increase the differentiation and competitive advantage of an insurer.

In this session you will learn:

• How John Hancock meets the needs of its customer-centric strategy
• About the factors that drove necessity for an upgrade and how it was accomplished at break-neck pace
• About the superior customer experience and operational efficiency that was achieved