Wärtsilä optimizes service support with IoT engine data

Wärtsilä, a Finnish corporation established in 1834, has three main businesses: manufacturing worldwide energy solutions; manufacturing marine solutions; and servicing power sources and other equipment in these two markets.

Every day, the company processes data from thousands of equipment installations, many of which have several engines per site, each with several pieces of equipment attached, requiring hundreds of sensors for each engine. Wärtsilä needed to harness their global IoT data, mapping to a normalized data structure to be processed and analyzed for quick, automated feedback to each customer.

Wärtsilä quickly determined that their legacy Salesforce system couldn’t scale to handle the automation needed to preempt performance issues with customers’ power plants and vessels.

Having worked together on earlier projects, Wärstilä turned to Pega to enhance their global IoT solution.