Cobertura na mídia
Ser digno de publicação é pouco. Nossas soluções líderes do setor ajudam as maiores empresas do mundo a desenvolver aplicativos preparados para o futuro.
| Multichannel News
Preparing for the Coming Spike in Customer Churn
Pega's Alex Wells and Kevin Billings explain how cable and satellite providers can prepare and prevent customer churn with the support of AI
| Mobile News
Speakers’ corner: Preparing telcos for a spike in customer churn
Pega’s Kevin Billings shares the steps telco companies need to take to avoid losing customers during the pandemic
| Telemedia Online
UK pulls Huawei from 5G network, delaying roll out by a year and costing £2bn
Pega’s Kevin Billings comments on the future of the UK’s 5G network
| Commsbusiness
Huawei to be removed from 5G Network
Pega’s Kevin Billings discusses the decision to leave Huawei out of the UK’s 5G network
| Forbes
Comment Surmonter Les 4 Défis Pour Les Télécoms En 2020
Pega’s Georges Andijar discusses the top four challenges telecommunications companies will face this year and how to overcome them
| Field Service News
SSE Selects Pega for its Telecoms Digital Customer Offering
Field Service News: SSE Energy Services explains how their investment in Pega will support their agents while adapting to the rapidly changing industry
| Silicon
The State of Mobile
Pega's Mark Jackson comments on when and how 5G will start to make an impact
| Mobile Industry Eye
EYE Views: 5G 2020
Pega’s Kevin Billings comments on what’s next for 5G
| RCR Wireless
Customer Experience and profitability are no longer a zero-sum game
Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
| European Communications
Opinion: Telcos must embrace the new automated age of Customer Service
A recent survey Pega undertook with Cognizant and Marketforce found that 76 percent of IT professionals suggested smartphone virtual assistants such as Siri, are making customers more willing to...
| Forbes
Can we stop talking about big data and start talking about business and customer outcomes?
Talk Talk in the UK are using analytics to make ‘Next Best Action’ recommendations to customers.
| RCR Wireless
Digital transformation may appear to be a daunting task for telecom operators, but pieces are in place to ease the transition
How telecom operators can tackle digital transformation, with tips from Pega's Steve Rudolph
| Diginomica
TalkTalk hopes to turn around poor service reputation with a ‘Consumer Revolution’
British phone company TalkTalk is working with Pega to improve its customer service.
| MyCustomer
How did we get it so wrong? Customer service vision versus the reality
My Customer examines the disconnect between service providers and customers.
| TelecomEngine
The future of mobile is all about the customer
Pega's Steve Rudolph explains why the future of mobile is all about the customer.
| Le Mag.IT
Pegasystems réaffirme son positionnement de "CRM de 3e génération"
<p>A l’occasion du CRM Evolved à Paris, Pegasystems a voulu démontrer comment sa plateforme CRM orienté…</p>
| Call Centre for Finance