Cobertura na mídia
Ser digno de publicação é pouco. Nossas soluções líderes do setor ajudam as maiores empresas do mundo a desenvolver aplicativos preparados para o futuro.
| IT-Matchmaker News
Veraltete IT-Systeme behindern den Kundenservice
Covers Pegasystems/YouGov survey on how outdated IT systems can have a negative effect on customer experience.
| CustomerFirst
Consument gefrustreerd door trage en verouderde klantenservice
Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
| Emerce
Pega onderzoek toont aan: consumenten verwachten betere klantbeleving – organisaties moeten inzetten op technologische vernieuwing
Covers Pega's technical debt omnibus research and includes comments from Don Schuerman, explaining how tools like Pega GenAI Blueprint™ can help businesses modernize their systems by streamlining...
| CustomerFirst
AI-tool visualiseert en optimaliseert klantreizen
Covers Pega Customer Engagement Blueprint announcement, and includes comments from Coforge's Ryan Jessop, explaining the benefits for companies, how it enables them to develop accurate and scalable CX...
| Customer Experience Magazine
People are done with outdated tech ruining customer service
Covers Pega and YouGov’s research finding that consumers are increasingly fed up with outdated tech ruining customer service.
| CXM Customer Experience Magazine
Pega to power UK armed forces’ unified digital recruiting platform
Covers Pega’s partnership with the UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Financial Times
Pega Selected to Deliver Digital Platform for UK’s Armed Forces Recruiting Service
Covers Pega’s partnership with UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Talk Martech
How AI Helps in Better Customer Connect
Pega's Director of Product Marketing and Customer Service, Simon Thorpe shares his insights on how AI can aid connection with customers.
| Forbes
Comment Tirer Parti Du RGPD Pour Améliorer La Relation Client ?
Georges Anadjar explains how to use GDPR to improve customer relationships
| MarTech Advisor
3 reasons your AI-driven customer experiences are falling short
Pega's Jeff Nicholson examines the state of AI in today's customer experiences.
| ITPro Portal
How can businesses successfully adopt chatbots for customer service?
Pega's Robin Collyer explains how businesses should adopt chatbots for customer service
| DMN
The monday stack: GDPR, AI, keep watching the skies
Pega GDPR study reveals EU consumers plan to take back control of personal data.
| Computable
Digitale transformatie: de toekomst is nu!
Peter Woods explains why the time for digital transformation is now!
| MarTech Series
82% of European consumers plan to view, limit, or delete their data
Global Pega study helps businesses anticipate customer use of GDPR rights.
| PYMNTS
Corporates headed for GDPR wakeup call
Pega's Jeff Nicholson discusses upcoming GDPR as "sleeping giant" for businesses.
| Technology Decisions
EU consumers plan to use GDPR powers
Pega study reveals 82% of EU consumers will exercise new privacy rights.
| EnterpriseTech
Consumers ready to push back, GDPR survey warns
Pega study shows EU consumers plan to exercise new rights over company use of personal data.
| Customer Talk
De cruciale trends op het gebied van klantbeleving in 2018
Pega's crucial trends in customer experience for 2018
| Funkschau
Sechs Schritte zum digitalen Kundenballett
Six steps to the digital customer ballet
| CustomerFirst
Customer experience trends 2018
Pega's customer experience predictions for 2018
| Computable
Pega’s Customer Experience voorspellingen 2018
Pega's 2018 customer experience predictions
| Emerce
Pega’s Customer Experience voorspellingen voor 2018
Pega's customer experience predictions for 2018
| ITRManager.com
Tout sur les tendances CRM de 2018
Pega provides its 2018 CRM trends
| Acquisa
Die digitale Customer Journey in 7 Schritten
The digital customer journey in 7 steps
| IT-Kanalen
Pega lanserar lösning för transparent AI inför GDPR
Pega launches solution for transparent AI for GDPR
| Dagens Analys
Transparent AI för GDPR
Pega launches a solution to help AI transparency for GDPR
| Shep Hyken’s Customer Service Blog
Amazing Business Radio: The seven deadly sins of customer experience
Pega's Jeff Nicholson outlines seven pitfalls along the journey of meeting customer needs.
| Acquisa
"Customer Experience ist kein Einheitskonzept"
"Customer experience is not a unified experience," says Pega CMO Tom Libretto
| Dagens Media
Magnus Lagerqvist: "Storföretagen måste riva sina murar"
"Big companies must tear down their walls," says Pega's Magnus Lagerqvist
| Funkschau