Cobertura na mídia
Ser digno de publicação é pouco. Nossas soluções líderes do setor ajudam as maiores empresas do mundo a desenvolver aplicativos preparados para o futuro.
| ZDNet
L’automatisation du service client au service de la révolution du centre de contact
Pega's Romain Delalande, highlights the automation of customer service through artificial intelligence, transforming the contact center into a genuine strategic asset propelling companies into an era...
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| CustomerThink
The Future of Customer Service is Autonomous Service
Advances in AI and automation are already changing the game for customer service leaders, and it’s critical that decision makers understand just how to implement these technologies to transform their...
| CX Today
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Pega's Simon Thorpe on how businesses can streamline their service operations.
| DestinationCRM
AI Is Ushering in a New Era of Customer Service: Autonomous Service
When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a...
| Silicon
Wie intelligent sind Chatbots wirklich?
Pega's Florian Lauck-Wunderlich shares his thoughts on how intelligent chatbots really are.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| IT Daily
Darum zittern viele Kundenabteilungen vor dem Nikolaus
Pega's Kay Knoche explains why companies struggle with customer service
| CustomerFirst
Intelligente klantenservice: een absolute must
Intelligent customer service with 360 views of customers and a variety of channels is necessary to be effective
| Customer First
Balanceren op het koord van de klantervaring
Pega’s Tom Libretto discusses the importance of finding the right customer communications balance and how technology can help
| Computable
Telecom staat klaar voor klant in tijden van nood
Pega’s Peter Woods explains how telecommunications companies can add simplicity and empathy to their organizations to build long lasting, valuable customer relationships
| Versicherungs Magazin
Kundenvertrauen in der Krise erhalten
Pega research indicates a loss of customer trust following communication failures during the pandemic
| Forbes France
L’Empathie Au Cœur D’Une Stratégie En Constante Évolution
Pega’s Georges Anidjar writes about the importance of empathy to improve customer experiences
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| ITProPortal
Many businesses think they've damaged customer relations during pandemic
Businesses believe inadequate customer interactions during the pandemic damaged customer relationships, according to Pega research
| Customer First
[ONDERZOEK] CORONA = CRISIS VOOR KLANTVERTROUWEN
Pega survey finds that businesses were unprepared to handle customer needs during the COVID-19 pandemic
| Diginomica
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
Pega client Rabobank shares how they are using predictive analytics and machine learning to personalize multichannel customer service
| CDO Trends
4 Data-Driven Principles for Optimizing CX
Pega’s Michael Evans writes about achieving the right customer data strategy to create optimal customer experiences
| Information Age
New tool to weed out bias in AI Can such a thing really exist?
Pega announces new Ethical Bias Check capability for Pega Customer Decision Hub
| Customer Service Blog
GUEST POST: HOW TO WALK THE CUSTOMER EXPERIENCE TIGHTROPE
Pega’s Tom Libretto explains the importance of finding balance when providing effective and efficient customer service
| ComputerWeekly
No horsing around, Pega gets serious on ethical bias check for AI
Pega’s Rob Walker comments on the launch of Ethical Bias Check for Pega Customer Decision Hub
| Finextra
Bouncing Back in Financial Services: Looking After Your Customers and Your Employees
Pega’s Steve Morgan provides advice on how financial services can bounce back
| Executive-People
Pega biedt nieuwe Unified Messaging mogelijkheden
Pega announces Pega Customer Service Unified Messaging Edition to support customer service and engagement
| Computable
Pegasystems werpt zich op unified messaging
Pega launches Pega Customer Service Unified Messaging Edition to simplify customer service
| TechTarget
Pega adds unified messaging to customer case management
Pega’s John Huehn comments on Pega Customer Service Unified Messaging Edition launch
| CMO
CMO's top 8 martech stories for the week - 7 May 2020
Pega launches Pega Customer Service Unified Messaging Edition
| Destination CRM