Cobertura na mídia
Ser digno de publicação é pouco. Nossas soluções líderes do setor ajudam as maiores empresas do mundo a desenvolver aplicativos preparados para o futuro.
| Multichannel News
Preparing for the Coming Spike in Customer Churn
Pega's Alex Wells and Kevin Billings explain how cable and satellite providers can prepare and prevent customer churn with the support of AI
| MarTechToday
From sentiment to empathy: understanding how customers feel
Pega's Matt Nolan explains empathetic AI, the history of AI tools, and the advancement of next-best-action
| Trend Report
Künstliche Intelligenz muss mit Augenmaß reguliert werden
Pega's Kay Knoche explains when AI should and shouldn't be regulated
| Infor Channel
A importância da Inteligência Artificial responsável no mundo atual
Pega's Matt Nolan shares the importance of responsible AI in today's world
| funkschau
Wo es beim Kundenservice oft im Argen liegt
Pega's Kay Knoche comments on how real-time AI can solve the challenges companies and customers face
| AI Magazine
How to remove and detect bias to keep AI fair
Pega's Rob Walker discusses inherent biases in AI and strategies to identify and prevent them
| CustomerFirst
De beste klantenservice is geen hogere wiskunde meer
Pega's Peter Woods explains how empathetic AI and next-best-action can improve customer engagement
| Trend Report
Perfektionismus in der Kundenkommunikation ist kontraproduktiv
Pega's Kay Knoche provides strategies for evaluating customer communications
| AG Connect
Het belang van responsible AI in deze snelle wereld
Pega's Matt Nolan outlines four key requirements for AI
| RTInsights
AI Fairness Depends on Our Ability to Remove and Detect Bias
Pega’s Rob Walker discusses AI fairness and the ability to remove bias
| Channel 360
Detectar e reduzir comportamento tendencioso ao usar IA
Pega’s Mauricio Prado Silva explains the need to seek out biases in AI to avoid scaling them
| It Daily
KI-Gehirn für die Automatisierungs-Zombies
A look at how AI can improve automated processes and reduce “automation zombies”
| AGConnect
Pega erkend als een leider in RealTime Interaction Management
Pega’s Rob Walker explains how a centralized AI “brain” optimizes customer journeys
| Emerce
Pegasystems is een leider in RealTime Interaction Management volgens onafhankelijk onderzoeksbureau
Pega named a Leader in Forrester Wave Real-Time Interaction Management report
| Informatique News
Pega intègre de l’IA pour communiquer auprès des clients peu engagés
Rob Walker explains how Pega Value Finder can improve organizations’ customer engagement
| Camaralog
Como detectar o preconceito na Inteligência Artificial?
Pega’s Rob Walker discusses how to detect prejudice in AI
| Geldinstitute
KI-Ethik testen
Pega’s Kay Knoche covers why bias isn’t always detected in an AI algorithm
| Finextra
Customer Service: How to Balance AI and Automation with Human Touch
Pega’s Steve Morgan explains how customer service professionals can better leverage AI
| EnterpriseZine
51%がAIとクラウドへの投資を増やすと回答 IT管理者を対象にしたテクノロジーの役割調査
Pega research finds most businesses would further invest in AI and cloud solutions to prevent future disruption
| Marconomy
Emphatische Kommunikation mit Kunden
Pega’s Kay Knoche discusses the importance of empathetic customer communication
| CustomerFirst
Een stap dichter bij échte 1-op-1 klantinteractie
Pega Value Finder detects gaps in engagement, reviews customer strategies, and provides feedback to ensure all customers get personalized, high-empathy treatment
| Geldinstitute
Das zeichnet eine verantwortungsvolle KI aus
Pega's Kay Knoche outlines the four key characteristics of responsible AI
| Emerce
Gebruik je AI? Doe het dan wel eerlijk!
Pega's Rob Walker writes about removing bias to keep AI fair
| Funkschau
Pegasystems launcht "Value Finder"
Pega's Value Finder will close customer engagement gaps in four steps
| Cliente Sa
Pegasystems aposta no conceito ´center-out´
Pega's Rob Walker discusses Value Finder and 1:1 customer engagement
| Fator Brasil
Como detectar e reduzir o comportamento tendencioso ao usar Inteligência Artificial
Pega’s Maurício Prado Silva explains how to reduce AI bias
| AG Connect
‘Puur theorie, dat heb ik altijd zonde gevonden’
Pega's Rob Walker explains how AI can be used for real 1:1 customer engagement
| IT Social
L’automatisation intelligente des processus et l’IA pour faire face aux imprévus
Pega study highlights the need for intelligent automation and AI to deal with the unexpected
| My Digital Week
Quand anticiper les futurs bouleversements devient la priorité des entreprises
The use of intelligent automation and AI will increase as organizations strategize on how to deal with the unexpected
| Daily Express