Cobertura na mídia
Ser digno de publicação é pouco. Nossas soluções líderes do setor ajudam as maiores empresas do mundo a desenvolver aplicativos preparados para o futuro.
| CustomerFirst
De beste klantenservice is geen hogere wiskunde meer
Pega's Peter Woods explains how empathetic AI and next-best-action can improve customer engagement
| Trend Report
Perfektionismus in der Kundenkommunikation ist kontraproduktiv
Pega's Kay Knoche provides strategies for evaluating customer communications
| Informatique News
Pega intègre de l’IA pour communiquer auprès des clients peu engagés
Rob Walker explains how Pega Value Finder can improve organizations’ customer engagement
| Marconomy
Emphatische Kommunikation mit Kunden
Pega’s Kay Knoche discusses the importance of empathetic customer communication
| CustomerFirst
Een stap dichter bij échte 1-op-1 klantinteractie
Pega Value Finder detects gaps in engagement, reviews customer strategies, and provides feedback to ensure all customers get personalized, high-empathy treatment
| Funkschau
Pegasystems launcht "Value Finder"
Pega's Value Finder will close customer engagement gaps in four steps
| Cliente Sa
Pegasystems aposta no conceito ´center-out´
Pega's Rob Walker discusses Value Finder and 1:1 customer engagement
| AG Connect
‘Puur theorie, dat heb ik altijd zonde gevonden’
Pega's Rob Walker explains how AI can be used for real 1:1 customer engagement
| Instituto Information Management
O omnichannel é o caminho para a excelência no atendimento?
Pega’s Mauricio Prado explains what is needed on the path to successful customer interactions
| CustomerThink
Revamping Your CX in the Pandemic: 4 Key Service Strategies
Pega’s Jeff Nicholson defines the four keys to customer success during the pandemic
| Dev Insider
4 Tipps für bessere Kundenkommunikation
Pega shares insights into how to improve customer communication during the pandemic
| Financial Review
CommBank using AI to help triage loan deferral customers
Commonwealth Bank of Australia explains how Pega technology enabled better communication during the pandemic and helped them weather the crisis.
| Computable
Onderzoek Pega: Coronacrisis vergroot urgentie voor digitale transformatie
Pega’s Don Schuerman explains that the question for business leaders has evolved from ‘should we invest in digital transformation?,’ to ‘where and how fast do we start?'
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| Solutions Numeriques
Pandémie : les entreprises françaises auraient-elles surestimé leur capacité à opérer une transformation digitale ?
Pega global survey finds many companies overestimated their digital transformation progress, slowing their pandemic response
| Dutch IT-Channel
Leaders of Innovation video update met Derk-Jan Brand van Pegasystems
Pega’s Derk-Jan Brand spoke about the impact the pandemic has had on customer engagement
| TechCircle
The case for empathy in artificial intelligence
Pega’s Suman Reddy discusses the integration of empathy into AI and how businesses can use it to create more seamless and effective customer experiences
| IT Brief AU
What’s new in the CRM CEC Magic Quadrant
Pega named a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for 11 th consecutive year
| Diginomica
Rolling out enhanced customer experiences worldwide - learnings from banking giant HSBC
Pega client HSBC discusses how Pega technology enhanced their customer experiences at
| Dutch IT-Channel
Derk-Jan Brand - Pegasystems: bedrijven hebben een centraal brein nodig
Pega’s Derk-Jan Brand comments on customer engagement trends
| Which-50
Real Digital Transformation Requires A Radical Customer Experience Rethink: Pega CEO
Alan Trefler explains that companies need to radically rethink customer engagement for real digital transformation
| The Cube
Power Panel | PegaWorld iNspire
Pega’s Don Schuerman joins industry influencers for a PegaWorld iNspire aftershow discussing the importance of a strong customer engagement platform, Pega Process Fabric, and the role of empathy in...
| CDO Trends
4 Data-Driven Principles for Optimizing CX
Pega’s Michael Evans writes about achieving the right customer data strategy to create optimal customer experiences
| Siecle Digital
Ethical Bias Check : la nouvelle fonctionnalité de Pega pour lutter contre la discrimination générée par l’IA
Pega supports responsible use of AI capabilities with Ethical Bias Check
| Relation Client Mag
"L'automatisation et l'engagement seront des sujets importants post-Covid-19", Georges Anidjar (Pegasystems)
Pega’s Georges Anidjar explains the challenges companies are facing with customer relationships
| MarTech Today
How real is your real-time marketing?
Pega’s Andrew LeClair breaks down one to one marketing, including the challenges to achieving it, and the four things needed to make real-time marketing a reality
| Forbes
Customer Experience Mindset In A Post COVID-19 World: An Infograph
Pega customer experience survey provides insights for a post-COVID-19 world
| Customer Talk