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Cobertura na mídia

Ser digno de publicação é pouco. Nossas soluções líderes do setor ajudam as maiores empresas do mundo a desenvolver aplicativos preparados para o futuro.

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Alan Trefler appears on CNBC for an interview.

| CNBC

Why Pega is regarded as an "underappreciated" name in AI

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Wide shot of PegaWorld 2024 at the MGM Grand Arena

| destinationCRM

Pega Is iNspired by Generative AI

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Alan Trefler speaking at PegaWorld 2024

| Diginomica

Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”

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IT Matchmaker News

| IT-Matchmaker News

Covers Pegasystems/YouGov survey on how outdated IT systems can have a negative effect on customer experience.
CustomerFirst

| CustomerFirst

Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
Emerce

| Emerce

Covers Pega's technical debt omnibus research and includes comments from Don Schuerman, explaining how tools like Pega GenAI Blueprint™ can help businesses modernize their systems by streamlining...
CustomerFirst

| CustomerFirst

Covers Pega Customer Engagement Blueprint announcement, and includes comments from Coforge's Ryan Jessop, explaining the benefits for companies, how it enables them to develop accurate and scalable CX...
Customer Experience Magazine

| Customer Experience Magazine

Covers Pega and YouGov’s research finding that consumers are increasingly fed up with outdated tech ruining customer service.
CXM Customer Experience Magazine

| CXM Customer Experience Magazine

Covers Pega’s partnership with the UK’s Armed Forces to deliver a digital platform for their recruitment service.
Financial Times

| Financial Times

Covers Pega’s partnership with UK’s Armed Forces to deliver a digital platform for their recruitment service.
Talk Martech

| Talk Martech

Pega's Director of Product Marketing and Customer Service, Simon Thorpe shares his insights on how AI can aid connection with customers.
My Customer

| My Customer

Pega's Simon Thorpe reflects on recent Pega research and highlights where customer service can improve.
My Customer

| My Customer

Pega's Simon Thorpe discusses how technology can improve customer service.
BIT Business IT

| BIT Business IT

Pega's Gabriela Darley’s explains how businesses can turn complaints into their greatest asset if approached correctly.
TM Forum

| TMForum

Pega's Kevin Billings, explains how TM Forum’s Open APIs are making it easier for Pegasystems to quickly solve CSPs’ business problems and also speed up integration with its partners.
Destination CRM

| Destination CRM

Pega's Jeff Nicholson shares his thoughts on why the most successful companies use predictive analys e s of customer data to respond proactively to customer needs and expectations.
Business Daily Media

| Business Daily Media

Pega's Andrew Brown uses Australian local statistics from Pega's customer-service research to explore where organisations are falling short in their introduction of new digital channels and the impact...
JDN

| Journal du Net

Pega's Jeff Nicholson highlights the importance of meeting customer expectations.
CMS Wire

| CMS Wire

Pega's Jeff Nicholson explains that the brands that are able to quickly resolve customer issues when they arise, regardless of channel, will come out ahead.
My Customer

| My Customer

Pega's Simon Thorpe discusses how to meet customers’ demands through engagement.
My Customer

| My Customer

Pega’s Simon Thorpe discusses the benefits of hyper-personalisation.
Destination CRM

| Destination CRM

Pega is listed as a ‘Top 100 Company in Customer Service, Marketing, and Sales.
Destination CRM

| Destination CRM

Pega's Jeff Nicholson shares Pega's latest research on Customer Service.
ecommerce times

| ECommerce Times

Pega's Matt Nolan explains how e-commerce businesses can provide timely and useful messages to their customers to deliver a stand-out customer experience.
My Customer

| My Customer

Pega's Simon Thorpe shared his thoughts on the evolving role of the customer service agent.
Customer Talk

| Customer Talk

Following Pega's Customer Service research, Jeff Nicholson explains that the COVID-19 pandemic accelerated the digitization of customer service strategy for many organizations.
American Banker

| American Banker

Pega client People’s United Financial pinpointed personalization in 2020 as a key way to deepen its relationships with customers
iStart

| IStart

Pega's Jeff Nicholson stresses “just being present on a range of channels is no longer enough.”
Digitalisation World

| Digitalisation World

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.
Express Computer

| Express Computer

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.
Which-50

| Which-50

While investment in digital has ramped up throughout the pandemic, research by Pegasystems shows that it may have come at the cost of lower quality of service.
Forbes

| Forbes

Pega's Jeff Nicholson is quoted in Forbes by influencer Shep Hyken on autonomous customer service, taking quotes from his recent Amazing Business Radio podcast on the same topic.
Energy Management

| Energy Managment

Pega’s Jo Allen demonstrates how energy providers can boost their NPS scores.
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