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| ittbusiness.at
Technische Schulden verschlechtern den Kundenservice – Umfrage belegt Rückschritte trotz technologischer Fortschritte
Covers the Pega/YouGov study, which demonstrates how technical debt is making customer service worse.
| IT-Matchmaker News
Modulare IT-Architektur überwindet die Silo-Falle
Pega's Florian Weber on how companies and public authorities face challenges in digitizing their processes due to media disruptions, siloed thinking, and duplicate efforts.
| Public Manager
Digitalisierung von Behörden: Auswege aus der Silo-Falle
Pega's Florian Weber on how governments and companies are still struggling with the end-to-end digitalisation of their processes, and how a modular layered architecture can help.
| IT Welt
„Ein dreijähriges Kind erkennt die Giraffe im Erstversuch, KI schafft das nicht“
Pega's Frederic Cuny explains how AI helps with process automation, and the requirements that must be met for this to be done successfully.
| Digital Nation
South East Water uplifts its digital transformation work
South East Water discusses its digital transformation project and implementation of Pega, as well as the results achieved, including saving up to 70 percent improvement in the amount of effort...
| The Times of India
Coding is still relevant IN THE AGE OF AI
Pega's Deepak Visweswaraiah shares his thoughts on the ongoing necessity of human expertise in software development, despite technological advancements, emphasizing its indispensable role in tasks...
| Customer First
KNOWLEDGE BUDDY: NIEUWE GENAI-ASSISTENT VOOR KENNISBANKEN
Pega's Kerim Akgonul explains why Pega's new generative AI-based assistant, Knowledge Buddy, is critical for enterprises.
| IT Pro
What does a CTO do and what skills are required to succeed?
Pega's Don Schuerman explains the skills required for a CTO to succeed.
| Silicon
Meinung: Raus aus den Legacy-Systemen
Pega's Michael Baldauf explains how organizations can replace legacy systems.
| CIO
Top automation pitfalls and how to avoid them
First Tech Credit Union tells CIO Magazine how it turned to Pega's RPA solution to help it cut its 105 step back-office process to just five steps, saving hundreds in labor hours and reducing call...
| Storage Insider
Digitalisierung verändert die Rolle der IT-Teams radikal
Pega’s Future of IT research found that IT functions will overcome a lack of confidence and trust from within to drive true strategic value for organizations.
| Journal du Net
Les services informatiques retrouvent leur attractivité
Pega's CTO Don Schuerman explain's how the IT department is reinventing itself after a difficult period.
| Express Computer
How IT departments are rediscovering their mojo
Pega's CTO Don Schuerman reflects on how the IT function has been thrust into the spotlight in a way it has never been before, and evolved as a more useful function to enterprises.
| Journal du Net
Repensez votre transformation numérique et libérez la valeur des systèmes existants
Pega's Romain Delalande highlights how digital transformation can unlock the value of existing systems.
| CIO
CIOs blaze new career pathways at the top
Pega's CTO Don Schuerman shares his thoughts on the changing role of the CIO.
| AG Connect
Digitale transformatie niet langer een ‘nice to have’
Pega's Don Schuerman explains why digital transformation is no longer a 'nice to have' for organizations, but a must-have.
| Protocol
Protocol RPA Power Index
Protocol (NA) ranked Pega as #3 in their RPA Power Index.| IT-Zoom
(KI-)Wissen schafft Akzeptanz
Transparency is the order of the day for AI, because, as a recent Pega consumer study shows, there is still much to be done here.
| Tech News World
The Endless Possibilities of Robotic Process Automation
Pega's Don Schuerman gives his thoughts on the endless possibilities of r obotic process automation.
| Martech
The robots are coming (again)
Pega's Founder and CEO Aan Trefler explained why robots were not the magic solution to the challenge of transforming business processes (including marketing and sales) in response to the digital...
| Which-50
The Key To Technology Implementation Is Accountability, Says Pega
Pega's Michael Evans suggests the key to technology implementation is accountability which comes in three forms: integration, innovation adoption, and governance.| Customer Think
CDPs Then & Now – The Customer ID (Identification & Data) Problem
Pega's Vince Jeffs walks through the evolution of Customer Data Platforms (CDPs)
| CUSTOMERFIRST!
PEGAWORLD INSPIRE IEDEREEN IS BLIJ
Pfizer, StepChange, and Belgian Telenet keynote at PegaWorld iNspire and explain how they improved performance, removed silos, and increased customer interaction.
| IT WIRE
Ex-military personnel offered tech training by WithYouWithMe and Pegasystems
Pega announces partnership with charity WithYouWithMe helping ex-military personnel get the skills needed to take up technology roles.
| Hub Institute
Talkspirit : comment répondre aux enjeux du travail hybride?
According to a study by Pegasystems, the COVID-19 pandemic has prompted 74% of business leaders to accelerate their digital transformation plans.
| TechRadar Pro
Is hyperautomation worth the hype?
Pega's Måns Af Klercker’s shared his thoughts on hyperautomation.
| Tech Radar Pro
Is hyperautomation worth the hype?
Pega's Måns Af Klercker outlines the barriers to hyperautomation ' nirvana'.
| ZDNet
Welcome to the new Roaring 20s: A transformation tipping point
Pega's Jeff Nicholson shares his vision for digital transformation in the roaring 2020s.| Tech Circle
How stakeholder engagement can help provide intelligent automation success
Pega's Eric Musser explains what makes for a successful intelligent automation deployment.| Digitalisation World