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Stephanie Hawkins
The missing ingredient: Why orchestration is the key to success with AI agents
Scott Andrick
Transforming payment operations - Part I: Unified dispute management
Cas Skuqi
The human side of digital transformation: Upskilling and empowerment at Siemens GBS
Bill Marshall
Medicare advantage star ratings: A new era of innovation and excellence
Stephanie Hawkins
4 ways operations leaders can use AI for process orchestration
Sean Callahan
The transformative promise of enterprise AI for customer service
Stephanie Hawkins
How a combined platform and robotics center of excellence supports citizen development at Navy Federal Credit Union
Sean Callahan
A closer look at Knowledge Buddy: AI-powered answers for everyone
Cynthia Stuebner
How grant managers can increase trust and transparency
Satya Narayan Mishra
Pega Global Operations Center powers Pega Cloud
Kat Austin
AI in customer service: What your organization should know
Timothy Harfield
Pega Low-code Innovation Factory: An operating model for the autonomous enterprise
Brian Kelleher
How process mining and task mining work together
Cynthia Stuebner
Forging the intersection of government and AI
Francis Carden
How to get the most out of attended RPA
Matt Healy
5 ways generative AI could change back-office operations
Manoj Pant
5 key focus areas for insurers
Rebecca Miller