Product Manager, Customer Service Industry Applications
Meet Our Team:
Customer Service team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly uptaken by our internal customers; and external customers alike. This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility. High emphasis is given to architecture and designs while also enhancing application maturity. You will be the catalyst and focal point guiding a talented engineering team building differentiated products enabling Pega customers in their efforts to serve customers.
Picture Yourself at Pega:
As a Product Manager, you will be responsible for the direction, design and delivery of the Customer Service for Healthcare and Pega Care Management applications and drive product related initiatives for Pega’s industry-leading enterprise business CRM software platform. You will help define, create, and manage the technology and features that enable our customers (Internal and External) to build applications built on Pega platform. You will be involved throughout each stage of the product life cycle (conception, definition, development, release, and post-release activities). You will help us drive our vision for the future.
What You'll Do at Pega:
- Drive the winning product(s) vision and strategy in Customer Service for Healthcare and Pega Care Management domain.
- You’ll use your imagination and creativity to identify solutions to pervasive customer needs and build features that are differentiated and compelling.
- You’ll review and adopt technologies from Pega’s platform team that help you accelerate your roadmap.
- You’ll interact and influence key decision makers in the business to buy into your vision.
- You’ll manage the priorities of one or more engineering teams to implement your roadmap.
Who You Are:
The ideal candidate will be someone who thrives in a fast-paced, collaborative, team-oriented, and cross-functional environment. This person will have the right combination of technology, domain and strategy. This person must be a thought leader who expresses facts, thoughts and ideas in a clear, concise, convincing and organized manner, who actively listens, hears and understands what is said as well as not said, and comprehends the meaning and the intent.
- Highly collaborative, and ability to work through ambiguities.
- Enjoys making quick decisions under time constraints.
- Empathetic and passionate about your products and customers/end-users
- Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment.
- An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers.
What You've Accomplished:
- 10-15 years of Overall IT experience and 2+ years of Product Management experience focused on envisioning, designing, and building Customer Service or related products.
- Bachelor’s degree in computer science or similar field
- Familiarity with the various technical landscapes of multi-channel business architectures; including CRM, web, mobile, legacy and 3rd party software systems and the key linkages between them.
- Demonstrated success defining, launching, and managing high quality ‘consumer-grade’ enterprise applications.
- Knowledge of Agile development methodologies such as SCRUM (as a Product Owner)
- Experience in managing remote senior stakeholders.
- Solid understanding of basic software design principles, best practices, and dependencies.
Pega Offers You:
- Gartner and Forrester acclaimed technology leadership across our categories of products in a massive emerging market
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
#LI-SP
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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