Customer Case Studies

Meet our clients

We help leading organizations cut through complexity and deliver results.

Featured Customers

NAB’s journey to customer-centric banking

Video duration: 02:13

See how NAB used Pega Customer Decision Hub to lift conversion rates by 50%.

Customer Decision Hub

Virgin Media Ireland unlocks seamless customer experiences

Video duration: 02:34

See how Virgin Media Ireland crafted one unified agent desktop.

Customer Service

Church Mutual transforms insurance operations with Pega

Video duration: 02:08

Hear how Church Mutual drove a 200% efficiency gain with Pega.

Platform

Air Force Research Lab improves data quality for empowered decision-making

Learn how AFRL smashed silos – improving data quality and decision-making.

Platform

ANAH develops new housing grant application platform, increasing applications processed by 9X

ANAH enables more sustainable housing with Pega.

Platform

Arbetsförmedlingen delivers largest digital transformation to date

See how the agency increased self-service options to reduce queue times.

Platform

Bavarian Government: Helping provide rapid financial support in a time of crisis

Helping the Bavarian Government provide rapid financial support in a time of crisis.

Customer Service

Bureau of Alcohol, Tobacco, Firearms and Explosives: Delivering a modern, unified case management system

ATF replaced four legacy systems with one, modern solution – all in record time.

Platform

California Department of Public Health: Improving customer experience

Learn how CDPH expedited the health licensing process from months to days with automation.

Platform

Department of Veterans Affairs improves access to care

See how the agency went from prototype to solution delivery in four months.

Platform

DICTU: Bringing automation and standardization to government services

Discover how DICTU was able to reduce lead and development time with automation.

Platform

Energy Safe Victoria migrates to the cloud for greater speed and agility

See how the agency is reaching peak performance with Pega Cloud.

Platform

FBI modernizes to address firearm legislation and purchase volumes

See how the FBI moved from manual background checks to seamless automation.

Platform

FDA Center for Devices and Radiological Health transforms with Pega

See how the center reduced nine systems down to one.

Platform

IP Australia: Transforming operations and customer service

Discover how IP Australia transformed multiple legacy systems into one agile application.

Platform

Meet our clients

We help leading organizations cut through complexity and deliver results.

Industry

Solution

Global Region

Air Force Research Lab improves data quality for empowered decision-making

ANAH develops new housing grant application platform, increasing applications processed by 9X

Arbetsförmedlingen delivers largest digital transformation to date

Bavarian Government: Helping provide rapid financial support in a time of crisis

Bureau of Alcohol, Tobacco, Firearms and Explosives: Delivering a modern, unified case management system

California Department of Public Health: Improving customer experience

Department of Veterans Affairs improves access to care

DICTU: Bringing automation and standardization to government services

Energy Safe Victoria migrates to the cloud for greater speed and agility

FBI modernizes to address firearm legislation and purchase volumes

FDA Center for Devices and Radiological Health transforms with Pega

IP Australia: Transforming operations and customer service

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Meet our clients

We help leading organizations cut through complexity and deliver results.