Media Coverage
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| Forbes
New Research Finds Why Some Surveyed Workers Don’t Trust Agentic AI
New research from Pega uncovered workers’ perspectives on agentic AI -- this article dives into statistics that show workers are embracing agentic AI, but there are still hangups and concerns...
| ITPro
Supervised vs unsupervised learning: Which one is right for your business?
Pega Lead Scientist and Director, AI Lab, Peter van der Putten comments on supervised learning and the obstacles faced by businesses in this field.
| Finextra
Doubling Down on AI: Unveiling Future Possibilities for the UK Banking Sector
Pega's Steve Morgan on AI adoption doubling, and how this can provide opportunities for the future of the UK banking sector.
| manage it
KI-Trends 2025: Künstliche Intelligenz wird erwachsen
Pega's Peter van der Putten gives his AI predictions for 2025, which include increased AI competition, agentic AI, and growing regulatory pressure worldwide.
| Express Computer
Pegasystems: Leveraging a decade of AI expertise to elevate application development with GenAI
Pega's Deepak Visweswaraiah and Stephen Bixby interview at PegaFest 2024 in Bangalore, in which they discuss cutting-edge GenAI innovations at Pegasystems, with specific focus on the Pega Infinity...
| CustomerFirst
Pegasystems introduceert oplossing voor klantclaims
Covers the launch of Pega Smart Dispute enhancements, highlighting that the solution addresses the challenges banks face in handling payment disputes and fraud claims by integrating generative AI and...
| IT WELT.at
Künstliche Intelligenz wird erwachsen
Pega's Peter van der Putten gives his AI predictions for 2025, explaining how AI is coming of age.
| TechVisor
Nieuwe versie van Pega’s Smart Dispute uitgerust met GenAI en automatisering voor snellere afhandeling van betalingsgeschillen
Pega Smart Dispute features, including comments from Pega’s Steve Morgan, who explains that with chargebacks growing rapidly, banks need to be agile and responsive to customer expectations.
| Silicon
Pegasystems: Künstliche Intelligenz wird erwachsen
Pega's Peter van der Putten shares his AI predictions for 2025, and talks about the coming of age of artificial intelligence.
| Connect Professional
Pegasystems: KI-Trends 2025 Künstliche Intelligenz wird erwachsen
Pega's Lead Scientist and Director, AI Lab, Peter van der Putten gives his AI predictions for 2025.
| Talk Martech
How AI Helps in Better Customer Connect
Pega's Director of Product Marketing and Customer Service, Simon Thorpe shares his insights on how AI can aid connection with customers.
| AI Magazine
Gen AI: Pegasystems AI Head Talks Trajectory for 2025
Pega's Peter van der Putten shares his insights on AI trends and predictions for 2025.
| IT-Matchmaker News
Alleine scheitert Künstliche Intelligenz am Coding
Pega Uwe Specht on how code generated by Generative AI is better left untouched by developers.
| CXO Today
n outlook at emerging technologies that will reshape enterprises in 2025
Pega's Goutham Parcha comments on emerging technologies that will reshape enterprises in 2025. He highlights how AI’s integration across industries will not only empower organizations to tackle...
| IT-Matchmaker News
GenAI im Bankwesen – Das ging ja schneller als gedacht!
Pega's Michael Baldauf on how Generative AI has taken a giant leap in banking this year, explaining why we should also expect to see continued progress in the future.
| TECHGIG
Tech Innovations in 2024: While AI took centerstage; we missed many impressive discoveries
Pega's Goutham Parcha shares an industry story around advancements in AI in 2024. He highlights how Generative AI emerged as one of the most disruptive forces, revolutionizing workflows, enhancing...
| FStech
What’s in store for financial technology in 2025?
Pega's Peter van der Putten shares his insights on AI and what could be in store for financial technology in the coming year.
| Computer Weekly
Why Keir Starmer’s plan to rewire Whitehall needs an IT-rethink
Pega government industry principal, Alex Case's in-depth feature on how the UK Government’s projects can thrive in the evolving age of AI, and the potential barriers to progress.
| Think Digital Partners
Q&A: How can the UK Government deliver in a new era of AI?
Q&A with Pega's Alex Case on how the UK Government can deliver in a new era of AI.
| Relation Client Mag
Les grandes tendances du service client en 2025, selon Pegasystems
Features Pega’s 2025 customer service trends, including how AI and automation are profoundly transforming the customer service landscape.
| Forbes
15 Customer Experience Predictions For 2025
Customer experience industry experts - including Pega's Tara DeZao - weigh in on what we can expect in 2025, including how brands will shift their focus toward first-party and contextual data.
| CX Today
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Pega is ahead of the curve when it comes to office-flow automation, using Pega GenAI Coach as an example of its capabilities.
| Retail Banker International
Banking and payments experts share sector forecasts for 2025
Pega's Steve Morgan shares his 2025 banking sector predictions alongside other industry leaders.
| Insurtech Insights
Leaders Reveal What’s Next for Insurance: 20 Trends Transforming the Industry in 2025
Pega insurance expert Manoj Pant focuses on silo management and internal operations.
| Ziptone
Oneindige keuze, ondoorzichtige tarieven, versnipperd toezicht – AI in klantcontact in 2025
Pega's Peter van der Putten, Lead Scientist and Director at Pega's AI Lab, gives his AI predictions for 2025.
| Les Echos
L'IA et l'armée, loin des clichés
Pega's Sylvain Harault on the use of AI and how it can support the military and government in key areas such as logistics, data management, and predictive analysis.
| Le Mag IT
Pega GenAI Blueprint doit accélérer le prototypage… et le cycle de vente
Pega Blueprint dedicated article, following an exclusive interview and demo by Pega's Sylvain Harault.
| IT Finanzmagazin
Pegasystems beschleunigt Reklamationsbearbeitung und Nachforschungen
Covers the launch of Pega Smart Investigate .
| Customer Experience Magazine
Pega unveils AI-powered payment dispute solution
Covers the launch of Pega Smart Dispute .
| Computerwoche