Customer Case Studies

Meet our clients

We help leading organizations cut through complexity and deliver results.

Featured Customers

NAB’s journey to customer-centric banking

Video duration: 02:13

See how NAB used Pega Customer Decision Hub to lift conversion rates by 50%.

Customer Decision Hub

Virgin Media Ireland unlocks seamless customer experiences

Video duration: 02:34

See how Virgin Media Ireland crafted one unified agent desktop.

Customer Service

Church Mutual transforms insurance operations with Pega

Video duration: 02:08

Hear how Church Mutual drove a 200% efficiency gain with Pega.

Platform

Aflac automates processing of 3000+ emails a week

Aflac simplifies and automates email processing of 3000+ emails a week.

Platform

Air Europa unifies the passenger journey

See how Air Europa grew its loyalty program by personalizing customer interactions.

Customer Decision Hub

Athora accelerates customer engagement and boosts CSAT by 12%

Learn how Athora bridged the front and back end by integrating CRM and BPM.

Customer Service

Banco BHD Leon unifies customer experience

See how Banco BHD Leon is using omni-channel to truly understand its customers.

Customer Service

Bavarian Government: Helping provide rapid financial support in a time of crisis

Helping the Bavarian Government provide rapid financial support in a time of crisis.

Customer Service

BECU projects to save 10,000 hours of employee time with Pega

BECU uses Pega Sales Automation and Pega Customer Service to help modernize systems.

Customer Service

Blue Shield of California reimagines the digital healthcare experience

See how the company improved its customer experience platform with Pega.

Customer Service

Booking.com seamlessly connects millions of travelers to memorable experiences

Taking the friction out of travel with connected service.

Customer Service

Cisco delivers dynamic digital customer engagement

See how Cisco is creating more meaningful customer interactions with automation.

Customer Service

CNO Financial replaces 2,800 workflows with a unified solution

CNO Financial replaces 2,800 workflows with a unified solution.

Customer Service

CNO Financial transforms agent, staff, and customer experience

See how CNO Financial reduced 10,000 workflows into one low-code system.

Customer Service

DCU drives efficiency through digital evolution

See how DCU is able to create frictionless customer experiences efficiently.

Customer Service

Meet our clients

We help leading organizations cut through complexity and deliver results.

Industry

Solution

Global Region

Aflac automates processing of 3000+ emails a week

Air Europa unifies the passenger journey

Athora accelerates customer engagement and boosts CSAT by 12%

Banco BHD Leon unifies customer experience

Bavarian Government: Helping provide rapid financial support in a time of crisis

BECU projects to save 10,000 hours of employee time with Pega

Blue Shield of California reimagines the digital healthcare experience

Booking.com seamlessly connects millions of travelers to memorable experiences

Cisco delivers dynamic digital customer engagement

CNO Financial replaces 2,800 workflows with a unified solution

CNO Financial transforms agent, staff, and customer experience

DCU drives efficiency through digital evolution

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Meet our clients

We help leading organizations cut through complexity and deliver results.