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Stephanie Hawkins
The missing ingredient: Why orchestration is the key to success with AI agents

Scott Andrick
Transforming payment operations - Part I: Unified dispute management

Cas Skuqi
The human side of digital transformation: Upskilling and empowerment at Siemens GBS

Bill Marshall
Medicare advantage star ratings: A new era of innovation and excellence

Stephanie Hawkins
4 ways operations leaders can use AI for process orchestration

Sean Callahan
The transformative promise of enterprise AI for customer service

Stephanie Hawkins
How a combined platform and robotics center of excellence supports citizen development at Navy Federal Credit Union

Sean Callahan
A closer look at Knowledge Buddy: AI-powered answers for everyone

Cynthia Stuebner
How grant managers can increase trust and transparency

Satya Narayan Mishra
Pega Global Operations Center powers Pega Cloud

Kat Austin
AI in customer service: What your organization should know

Timothy Harfield
Pega Low-code Innovation Factory: An operating model for the autonomous enterprise

Brian Kelleher
How process mining and task mining work together

Cynthia Stuebner
Forging the intersection of government and AI

Francis Carden
How to get the most out of attended RPA

Matt Healy
5 ways generative AI could change back-office operations

Manoj Pant
5 key focus areas for insurers

Rebecca Miller