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Annette Kerlin
The executive sponsor's playbook: Driving marketing transformation with vision, value, and velocity

Tara DeZao
Unravelling the complexity in human-AI relationships to strengthen customer trust

Sean Callahan
How autonomous customer service is revolutionizing the contact center

Don Schuerman
Unlocking value with generative AI technology and low code

Kenneth Benner
A Communications Service Provider’s guide to PegaWorld iNspire 2023

Kyle Munderville
Autonomous engagement: The holy grail of achieving personalized customer experiences

Joselin Castaneda
Keeping customers engaged with email personalization

Kyle Munderville
The power of customer centricity: How to personalize the customer journey

Axel Wells
Recession-proof your business with customer engagement

Stuart Chandler, Senior Vice President – Digital Process Automation (DPA) Practice Coforge
Transform customer service or watch your customers and revenue shrink

Sean Callahan
The customer service landscape is shifting. Here’s what to expect.

David Steuer, Managing Director, Accenture
How to achieve real-time personalization on assisted channels

Tara DeZao
Accelerating customer data platforms with real-time decisioning

Sean Callahan
How AI and automation can bring out the humanity in customer service

Laurence Doody
5 ways government healthcare organizations can take a proactive approach to change

Tara DeZao
Marketing Progress: Measuring what matters

Sean Callahan
Forrester gives Pega the top score in current offering category for core CRM

Rebecca Miller