Pega in der Presse
Bemerkenswert ist eine Untertreibung. Unsere branchenführenden Lösungen helfen den größten Unternehmen der Welt, Anwendungen für die Zukunft zu erstellen.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| ZDNet
L’automatisation du service client au service de la révolution du centre de contact
Pega's Romain Delalande, highlights the automation of customer service through artificial intelligence, transforming the contact center into a genuine strategic asset propelling companies into an era...
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| CustomerThink
The Future of Customer Service is Autonomous Service
Advances in AI and automation are already changing the game for customer service leaders, and it’s critical that decision makers understand just how to implement these technologies to transform their...
| CX Today
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Pega's Simon Thorpe on how businesses can streamline their service operations.
| DestinationCRM
AI Is Ushering in a New Era of Customer Service: Autonomous Service
When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a...
| Silicon
Wie intelligent sind Chatbots wirklich?
Pega's Florian Lauck-Wunderlich shares his thoughts on how intelligent chatbots really are.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| RCR Wireless
Customer Experience and profitability are no longer a zero-sum game
Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
| CMSWire
The 7 deadly sins of customer journeys
Re-engineering customer experiences to drive better end-to-end customer journeys.
| Nextgov
5 tips for agencies to step up their Customer Experience game
Pega's Jeff Nicholson explains how government agencies can improve customer experience.
| Wall Street Journal
Scotiabank invests in software development
How Pega client Scotiabank is transforming their organization with new software investments.
| BAI Banking Strategies
Why omnichannel must be omnipresent in the innovation evolution
Pega's Graham Lloyd explains why omnichannel is so important for financial services.
| IBS Intelligence
Pegasystems flag up RegTech dead end risks at Sibos 2016
Regulatory and technological challenges headline SIBOS 2016
| Financial IT
Pega enhances its CLM and KYC apps
New CLM and KYC applications unveiled.
| My Customer
Simplifying your Customer Service: The questions you must answer
"There's no time like the present to take CX to the next level," says Robin Collyer
| Payments Source
Helping victims is just as important as stopping fraud
Pega’s Scott Andrick discusses the importance of customer engagement in retail banking.
| 1 to 1 Media
Where to sink Customer Service technology investments in 2017 and beyond
Pega's Jeff Foley discusses the importance of having a 360 customer view to increase retention.
| Raconteur (The Times)
How to measure Customer Experience
“Insight is delivered at the point of interaction, at scale,” says Pega's Robin Collyer.
| TechTarget
Multichannel Customer Experience turf on which companies now spar
Pega’s CEO Alan Trefler discusses the importance of having a multichannel view of the customer.
| CXO Today
CRM is now Customer Experience Management
Pega’s Suman Reddy discusses how CRM drives customer engagement.
| Australian Marketer
Utilizing BPM and decisioning know-how to supply best-action buyer engagement
Pega’s Rob Walker shows how Pega is using paid media to increase personalization.
| Marketing Mag
Using BPM and decisioning technology to offer best-action customer engagement
Pega’s Rob Walker discusses how Pega incorporates real-time thinking across the platform.
| Marketing Mag
Three examples from the future of automated, predictive decisioning
Pega is working with Merkle, Philips, and Allianz to create a better customer experience.
| Australian Marketer
Three examples from the way forward for automated predictive decisioning
How Merkle, Philips, and Allianz are using Pega for automatic real-time decisioning.
| Forbes
New and intriguing lessons learned at Pegaworld 2016
Empowering better business outcomes in an unpredictable world, and other lessons from Pegaworld
| Document Wereld
Partnership Merkle en Pegasystems koppelt realtime personalisatie aan marketingkanalen
Merkle and Pegasystems work together to streamline operations across different channels.
| L’Informaticien
OpenSpan enrichit la suite de Pegasystems
Pega's OpenSpan acquisition brings automation capabilities to customer interactions.
| Ad Tech Daily
Merkle and Pegasystems Partner to orchestrate real-time personalization between digital advertising, customer service, and marketing channels
Pega and Merkle join forces to enable businesses to connect marketing, advertising, and service.
| Loyalty 360