Pega in der Presse
Bemerkenswert ist eine Untertreibung. Unsere branchenführenden Lösungen helfen den größten Unternehmen der Welt, Anwendungen für die Zukunft zu erstellen.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| ZDNet
L’automatisation du service client au service de la révolution du centre de contact
Pega's Romain Delalande, highlights the automation of customer service through artificial intelligence, transforming the contact center into a genuine strategic asset propelling companies into an era...
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| CustomerThink
The Future of Customer Service is Autonomous Service
Advances in AI and automation are already changing the game for customer service leaders, and it’s critical that decision makers understand just how to implement these technologies to transform their...
| CX Today
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Pega's Simon Thorpe on how businesses can streamline their service operations.
| DestinationCRM
AI Is Ushering in a New Era of Customer Service: Autonomous Service
When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a...
| Silicon
Wie intelligent sind Chatbots wirklich?
Pega's Florian Lauck-Wunderlich shares his thoughts on how intelligent chatbots really are.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| IT Finanzmagazin
Pega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten
Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.
| Insurance Innovation Reporter
From Price to Loyalty: Shifting Insurance Customer Perceptions
Advice for shifting insurance customer perceptions to improve loyalty from Pega's Jim Ryan.
| GQ Magazin
Noch sind Chatbots ziemlich dumm, aber das soll sich ändern
People find chatbots unintelligent and prefer human contact when solving problems, finds Pega study.
| Customer Talk
Consumenten vinden chatbots nog te dom voor het echte werk
Derk-Jan Brand comments on Pega research findings which state chatbot interactions still fall short of consumer expectations.
| Customer First
Domme chatbots' voldoen nog niet aan hoge klantverwachtingen
Pega research reveals that consumers find chatbots useful for simple questions that can be completed quickly.
| AG Connect
Consumenten vinden huidige chatbots te dom
Pega study finds people still prefer humans on the other side of chats.
| Klantcontact.nl
“AI is de Buddy van Klantenservice”
Pega's Peter Woods explains why AI is becoming more of a helping hand when it comes to customer service.
| Technology Evaluation Centers
PegaWorld 2018: Pegasystems Enhances Customer Engagement Efforts (to Infinity)—Part 2
How Pega is unifying customer engagement, CRM, and DPA software solutions.
| Technology Evaluation Centers
PegaWorld 2018: Pegasystems Enhances Customer Engagement Efforts (to Infinity)—Part 1
A deep dive into PegaWorld including Pega Infinity, GDPR, AI, and client success stories.
| The European
Talking Tech
A summary of PegaWorld 2018 and the thoughts of the industry's top technology leaders (p16-18).
| Forbes
Flexibilité De L’Espace De Travail Et Smart Technology : Le Secret D’Un Service Client Optimisé
Pega's Georges Anidjar explains why flexibility is the key to customer experience.
| This Week In Machine Learning and AI
TWIML presents PegaWorld 2018
This series of podcast episodes features clients and thought leaders from PegaWorld 2018.
| Customer Talk
Optimale klantenservice verdrijft menselijke inefficiëntie
Why optimum customer service can dispel human inefficiency
| Customer Talk
De voornaamste trends in de besluitvorming van consumenten
PegaWorld 2018 demonstrates the key trends in customer decision making.
| DMN
One on One: Rethinking CRM as Customer Engagement with Tom Libretto
In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018.
| Klantcontact
Next Best Action maakt plaats voor next best moment
Why the next best action is making way for the next best moment.
| Forbes
Business bets on technology in Las Vegas at PegaWorld 2018
Recapping PegaWorld 2018 with customer service and experience expert, Shep Hyken.
| DMN
Pega Diary: We're selling change
Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry.
| Which-50
We only use AI in Customer Service when it’s helpful, says CommBank Exec
Commonwealth Bank of Australia shares its Pega success story at PegaWorld.
| Computable
PegaWorld: Pega Infinity launched!
Alan Trefler presents Pega Infinity at PegaWorld 2018.
| ZDNet
Alexa, what will customer service look like in 2025?
Influencer Paul Greenberg recaps his PegaWorld panel envisioning customer service in 2025.
| DMN