Pega in der Presse
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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| CIO Magazine
DAK-Gesundheit optimiert das Kundenmarketing
DAK-Gesundheit explains how Pega Marketing is already improving customer loyalty and employee experiences
| Open Access Government
NHS: Why AI investment is just one piece of the puzzle
Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle
| Huffington Post
Agilität als Strategie
Harald Esch discusses the benefits of Agile methods and the concept of business agility.
| Insurance Business UK
FCA dual pricing report: insurance industry reacts
Pega’s Tony Tarquini discusses the findings of a local UK report on insurance costs may have on the industry
| Forbes France
Santé : La Personnalisation Pour Un Meilleur Service Client
Pega’s Georges Anidjar explains the importance of personalization in healthcare for better client experiences
| CMSWiRE
Feeling the CCPA Heat?
Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact
| Healthcare Innovation
Patient Engagement Winner: Pegasystems
Pega’s Kelli Bravo and Chip Warburton comment on Pega’s recent Patient Engagement award
| Forbes
Democratizing Software For The Greater Good
Alan Trefler explains how low code enables the industry to be more inclusive and diverse by making technology accessible to almost anyone with an idea
| CMSWiRE
Elevate the Customer Experience Through Timing and Context
Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing
| Information Week
10 RPA Vendors to Watch
Pega was included in a round up of “10 RPA Vendors to Watch” by InformationWeek
| iBestuur
Vertrouwen in AI
Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI
| Digital Health Age
Why healthcare relies on intelligent resource use and the right tech
Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology
| iBusiness
Künstlicher Intelligenz fehlt die Empathie
Pega’s Kay Knoche discusses on Pega’s recent global AI and empathy survey findings and how they apply to German consumers
| CustomerThink
Dear CMO: Sorry, but we need a CVO (Customer Value Officer)
Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.
| Customer Business Review
Robotic Process Automation: Digital Panacea, or “Sticking Plaster Solution”?
Pega’s Francis Carden comments on the effectiveness of RPA and its viability as a long-term solution
| Authority Magazine
The Future of Healthcare: “We need to have ubiquitous preventative care” with Kelli Bravo, VP at Pegasystems
Pega’s Kelli Bravo shares her path to the healthcare industry and the direction she envisions the industry going
| Tech Target
Consider these 12 RPA software vendors for deployment
Pega RPA named among 12 software vendors to consider when organizations are ready to automate mundane tasks
| ITProPortal
How to eradicate customer service complacency
Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service
| MarTechSeries
Pega Named a Visionary in Gartner’s Magic Quadrant for Robotic Process Automation Software
Pega named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software
| Mybusiness
‘Aussies would rather clean the toilet’
Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind
| Technology Decisions
Consumers, businesses at odds over customer service tech
Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service
| CMS Wire
Customer Service Friction: A Double-Edged Sword
Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided
| Enterprise Times
Why is empathic explainable AI so important ?
Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld
| eWeek
How Companies Utilize No-Code, Low-Code Development
: Pega is named a leader as the low-code space is defined and explained
| Small Business Trends
Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition
Influencer Sam Charrington discusses the biggest AI misconceptions and highlights from Dr. Rob Walker's PegaWorld keynote
| Marconomy
KI muss verständlich bleiben
Pega’s Kay Knoche comments on the differences between opaque and transparent AI
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| BostInno
Player Personnel: Hires in June Include Eight CEOs
Carlos Fuentes and Claudia Rodriguez join Pega
| MarTechSeries
Pega Names Carlos Fuentes Chief Information Security Officer
Carlos Fuentes joins Pega as CISO to grow existing information security plans
| Adrian Swinscoe