Pega in der Presse
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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Marconomy
Drei Irrtümer der Robotic Process Automation
Considering implementing RPA? Here are the top three RPA mistakes, and how to avoid them
| Forbes
RPA (Robotic Process Automation): What’s In Store For 2020?
Pega's Francis Carden shares robotics trends we can expect to see in 2020
| RetailBiz
Six predictions for customer service in 2020
Pega’s Jeff Nicholson predicts what’s in store for customer service in the retail market
| IT Brief AU
Customer service reps tired of not having the right tools - Pega
Customer-facing employees are tired of not having the right tools to provide quality service, finds Pega research
| IT-Zoom
„RPA ist kein Wundermittel“
Pega’s Jorg Richter explains that RPA is not a cure-all to achieve a streamlined business
| iBestuur
De publieksgerichte overheid
Pega clients share shared how digital transformation is bringing automation and standardization to government services
| Top Business Tech
What does 2020 have in store for robotic process automation?
Pega’s Francis Carden predicts the upcoming realization that RPA is not the magic fix for digital transformation in 2020
| Built In Boston
How Low-Code and No-Code Platforms Are Changing Software Development
Pega’s Jennifer Gill and Sid Misra discuss the stigma associated with low-code and explain that oftentimes people become converts after using it
| My Customer
Could tech implementation be your downfall?
Pega’s Lee Wittington connects the dots between his time as a pub landlord, what implementing tech means for customer experience, and results of a recent Pega survey on customer service insights
| CRN
Optus' NBN connections fend off enterprise headwinds
Pega’s automation technology is driving Optus’ success in customer growth and increased National Broadband Network (NBN) connections
| Forbes
Automatisation Des Processus (RPA) : Les Erreurs A Eviter
Pega’s Georges Anidjar gives advice on how to avoid common RPA deployment mistakes
| Manage It
Robotic Process Automation: Drei Irrtümer gefährden RPA-Erfolg
There are three main mistakes organizations make that can endanger the success of RPA, according to Pega research
| CMSWiRE
Navigating RPA Potholes on the Bumpy Road to Digital Transformation
Pega’s Nolan Greene discusses recent RPA survey findings and the common mistakes RPA users make
| Tech Target
Pegasystems lays down the do’s & don’ts of RPA
Pega’s Francis Carden reviews the do’s and don’ts of implementing and maintaining RPA
| ComputerWeekly
Pegasystems lays down the do's & don'ts of RPA
Pega’s Francis Carden explains that IT teams need to better understand RPA for it to be effective
| W&V
Fax ist verbreiteter als Social Media
Pega research finds German customer service agents believe the tools available to them are inadequate to provide optimal service
| Funkschau
Fax verbreiteter als Social Media
Recent Pega reseach finds that customer service agents believe the use of AI and automation with accelerate processes and improve customer experiences
| Dutch IT-Channel
Transparantie en relevantie zorgen voor optimale klantervaring
Pega research finds that companies have to boost one-to-one customer engagement to retain their customers
| Which-50
Which-50 Awards: Best In Community Innovation – NSW Department Of Planning, Industry And Environment
NSW Department of Planning, Industry and Environment named Best in Community Innovation for overhauling key processes and applications using Pega technology
| Automotive News
Dealers, OEMs must make vehicle service a rewarding experience
Pega's Steven Silver explores how automotive companies can elevate customer journeys to cater to customers who have become accustomed to seamless experiences
| Relation Client Mag
La digitalisation du service client doit s'accélérer
Recent Pega research found link between inefficient customer service and inadequate technology for employees
| Finanzwelt
Lebt denn das alte Fax noch? Ja, es lebt noch!
Pega’s Kay Knoche warns that companies run the risk of losing customers and valuable employees when they don’t provide the proper tools for agents
| Relation Client Mag
La digitalisation du service client doit s'accélérer
Pega research finds a need for accelerated digitization of customer service
| ITChannel
Service client : il est urgent de proposer aux conseillers des outils adéquats
To assist customers effectively, call center agents must have the correct tools, according to recent Pega research
| Customer First
DOMPERS SERVICEMEDEWERKERS BELICHT
Pega’s Derk-Jan Brand shares that organizations who don’t listen to their staff run the risk of potentially losing customers and valuable employees
| Customer Talk
Ontoereikende technologie belemmert adequate klantenservice
Pega survey finds that inadequate tech support and processes can cause significant frustration among service employees
| B2B Marketing
Customer service hindered by technology struggles
Pega survey finds that two-thirds of respondents consider intelligent chatbots and virtual assistants helpful
| iTWire
RPA is 'just a part of the transformation story'
Pega’s Francis Carden comments on the state of robotics in Australia and explains why RPA alone cannot be a platform for digital transformation
| Multichannel News
The Road to 5G Starts With the Pavement
Pega’s Kevin Billings discusses the road to 5G and highlights that a successful future must be built on a strong foundation
| MYCustomer