Pega in der Presse
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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Digital Business Cloud
Kundenkommunikation: 3 Trends werden Lösungsanbieter 2020 herausfordern
Pega's Martin Carney predicts the top three customer service challenges for solution providers in 2020
| TechCircle
Outlook 2020: Band-aid transformation will lose out to deeper DX efforts
Pega's Don Schuerman predicts the rise of AI 'centers ethics' and breaking down walls between IT & business
| Information Management
5 trends that will shape AI investments in 2020
Pega’s Rob Walker shares the five trends that will shape AI investments in 2020
| Manage It
Trend Radar: KI ist gewinnbringend, braucht aber einen strategischen Ansatz
Pega research explores where and why businesses are using AI and in which processes
| Breaking Banks Fintech
Frictionless Digital Transformation
Pega’s Marc Andrews discusses Pega’s Workforce Intelligence, AI, digital transformation, and removing friction from organizations
| Hindu Business Line
Organisations must allow humans to take over beyond AI’s reasoning capabilities, says Suman Reddy of Pegasystems
Pega's Suman Reddy explains how organization can weave empathy into AI
| TechTarget
How to achieve explainability in AI models
Pega's Matt Nolan comments on how to make AI systems explainable
| IT Brief AU
26% of leaders still “support fax as a communication channel”
Agents frustrated by basic inefficiencies that could be improved with AI and automation, finds Pega study
| Built In Boston
How Low-Code and No-Code Platforms Are Changing Software Development
Pega’s Jennifer Gill and Sid Misra discuss the stigma associated with low-code and explain that oftentimes people become converts after using it
| Finance Monthly
Apple Card: How To Eliminate Sexism From Banking Algorithms
Pega’s Peter van der Putten explains how to remove machine bias from banking algorithms
| Siecle Digital
Avec Contact Center AI, Google veut donner un coup de pouce aux centres d’appel
As the writer explains, Google isn’t the only one using AI in its contact centers – Pega is doing the same
| CRN
Optus' NBN connections fend off enterprise headwinds
Pega’s automation technology is driving Optus’ success in customer growth and increased National Broadband Network (NBN) connections
| Dutch IT-Channel
Gartner IT Symposium Xpo update met Pega kopstuk Derk Jan Brand
Pega’s Derk-Jan Brand explains how Pega is helping organizations improve one-to-one engagement with empathetic and ethical AI
| ComputerWeekly
Low-code and no-code development platforms
Pega is named a top low-code vendor in this article about how helpful low-code development tools are for businesspeople and traditional developers
| COMPUTERWELT
Drei Irrtümer gefährden RPA-Erfolg
Pega is listed as a top low-code vendor making it possible for companies to combine AI applications with other technology to maximize AI benefits
| Customer Talk
Artificial intelligence krijgt steeds meer voet aan de grond
Pega is listed as a top low-code vendor making it possible for companies to combine AI applications with other technology to maximize AI benefits
| Forbes
AI technology needs a dose of empathy
Pega’s Suman Reddy explores the potential for organizations to gauge customer sentiment and pick up on emotional signals with AI
| RT Insights
Pegasystems Enables Business Users to Apply AI in Real Time
Pega’s Matt Nolan discusses how the Next-Best-Action Designer enables business users to apply AI in real time
| Executive-People
Next-Best-Action Designer van Pega versnelt AI-implementaties
Pega’s Rob Walker explains how the Next-Best-Action Designer ensures AI is accessible to every user and allows for a degree of omnichannel control not previously possible
| DMN News
The Human Element at Movable Ink Think Summit 2019
Pega’s Matt Nolan discusses empathy in business and why a human element is needed for brands to better connect with customers
| Automation News
ペガ、AI信頼性調査“楽観論強い”日本「善悪の判断可能に」66％
Pega’s Kerim Akgonul discusses AI and empathy in light of recent survey findings from Pega
| Funkschau
Fax verbreiteter als Social Media
Recent Pega reseach finds that customer service agents believe the use of AI and automation with accelerate processes and improve customer experiences
| itnews
CBA prompts 600,000 customers to spend unused credit card points
Pega client Commonwealth Bank of Australia shares how they are shifting away from the traditional ‘hard-sell’ method to more data-driven conversations based on customer need
| GCN
How low-code helps agencies overcome their modernization hurdles
Pega’s Doug Averill explains how government agencies can boost productivity with low code
| Dutch IT-Channel
Transparantie en relevantie zorgen voor optimale klantervaring
Pega research finds that companies have to boost one-to-one customer engagement to retain their customers
| Executive-People
Transparantie en relevantie zorgen voor optimale klantervaring
Pega’s Derk-Jan Brand explains how empathetic AI can boost one-to-one customer engagement
| Open Access Government
NHS: Why AI investment is just one piece of the puzzle
Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle
| The Wall Street Journal
How CIOs Can Prepare for a Downturn
Pega's Don Schuerman explains that using AI in call centers can play a positive role in helping businesses survive
| Automotive News
Dealers, OEMs must make vehicle service a rewarding experience
Pega's Steven Silver explores how automotive companies can elevate customer journeys to cater to customers who have become accustomed to seamless experiences
| Relation Client Mag