Pega in der Presse
Bemerkenswert ist eine Untertreibung. Unsere branchenführenden Lösungen helfen den größten Unternehmen der Welt, Anwendungen für die Zukunft zu erstellen.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Relation Client Mag
Les grandes tendances du service client en 2025, selon Pegasystems
Features Pega’s 2025 customer service trends, including how AI and automation are profoundly transforming the customer service landscape.
| Customer Experience Magazine
Pega unveils AI-powered payment dispute solution
Covers the launch of Pega Smart Dispute .
| Martech Series
GenAI: The Silent Hero Behind Better Experiences for Agents and Customers
In this byline, Pega's Simon Thorpe explains how generative AI is opening up new paths for top-tier customer service, bringing a new promise of agent-powered service and self-service that will change...
| Computer Weekly
Wells Fargo bank turns to AI to help families settle estates after a death
Sangeeta Doss, head of Wells Fargo’s Estate Care Centre, about how the bank is winning customers after using business automation software and artificial intelligence from Pega to help families manage...
| CX Lore
Rise of machine customers poses new CX headaches
Podcast on the topic of the rising number of machine customers, featuring Pega's James Dodkins who discusses whether they are the next big thing in serving customers efficiently and effectively.
| IT Matchmaker
Intelligente Bots automatisieren Schadensmeldungen
Pega's intelligent bots enable insurers to automate far more than traditional processing, allowing the clerks to process complex claims automatically and optimize customer communication.
| Midrange
DKB MODERNISIERT SERVICEPROZESSE MIT DER PEGA LOW-CODE-PLATTFORM
Deutsche Kreditbank modernizes its service processes using Pega’s low-code platform.
| Insurance Innovation Reporter
Enhancing Customer Satisfaction and Reducing Operations Costs with Generative AI
Pega's Manoj Pant writes about how generative AI can transform the insurance industry in this article in Insurance Innovation Reporter.
| ZDNet
L’automatisation du service client au service de la révolution du centre de contact
Pega's Romain Delalande, highlights the automation of customer service through artificial intelligence, transforming the contact center into a genuine strategic asset propelling companies into an era...
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| CustomerThink
The Future of Customer Service is Autonomous Service
Advances in AI and automation are already changing the game for customer service leaders, and it’s critical that decision makers understand just how to implement these technologies to transform their...
| CX Today
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Pega's Simon Thorpe on how businesses can streamline their service operations.
| DestinationCRM
AI Is Ushering in a New Era of Customer Service: Autonomous Service
When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a...
| Silicon
Wie intelligent sind Chatbots wirklich?
Pega's Florian Lauck-Wunderlich shares his thoughts on how intelligent chatbots really are.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3